Hotel All Rounder

Company Description Ibis Budget Newcastle are seeking energetic & enthusiastic Hotel All Rounder to work across both Front Office and Housekeeping to join our Team. Job Description

• Working across both Reception and Housekeeping
• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Working in Housekeeping, cleaning guests rooms and servicing
• Strong Attention to detail

Qualifications

• Previous hotel front office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Are positive, friendly, and guest-oriented
• Have a strong attention to detail
• Are flexible and ready to work across a seven-day roster, including weekends and holidays

Additional Information

• What is in it for you:
• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!