Tours Guide Assistant

Company Description Cooinda Lodge Kakadu is a unique resort nestled in the heart of Kakadu National Park, Northern Territory, Australia. Under a Accor's Hotel Management Agreement in partnership with the Djigardaba Enterprise Aboriginal Corporation, it offers guests a gateway to explore the UNESCO World Heritage-listed park. The lodge provides a variety of accommodations, including lodge rooms, eco-tents, and camping sites, along with amenities such as two swimming pools, restaurants, bars, a general store, and access to Yellow Water Cruises and the Warradjan Cultural Centre. Cooinda Lodge is proudly committed to Indigenous employment, with 25% of our team Bining, working on country. As part of our ongoing support into Indigenous employment and development, we collaborate with the Indigenous Land and Sea Corporation through the Real Jobs Program. We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We encourage applications from people of all backgrounds, experiences, and identities. You must have the legal right to work in Australia to be considered for this role.Job Description

• Assist with tour readiness by cleaning, refueling, and detailing vehicles and vessels to ensure safety and presentation.
• Support guest onboarding processes, including compliance with permit conditions and safety procedures.
• Provide operational support to the Tours team and assist with guiding activities as trained and qualified.
• Deliver tourism experiences that increase visitor numbers and extend visitor stay, upselling other services and facilities of the property/park to visitors and guests at all opportunities.

QualificationsEssential :

• 1-2 years successful experience in a similar role or front of house operations with a particular focus on guest satisfaction.
• Ability to perform physical duties including cleaning, refueling, and equipment handling
• Excellent interpersonal and teamwork skills with a strong guest service focus
• Driver’s license
• H Endorsement and Light Rigid License or higher.

Desirable

• Familiarity with Respax reservation systems.
• Kakadu Knowledge for Tour Guides accreditation.
• Previous experience in tour operations, tourism, or remote area work.
• Passion for Indigenous culture, natural environments, and sustainable tourism

Additional Information Cooinda Lodge Kakadu, offers a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment. Join our team and be part of an unforgettable experience in the heart of Kakadu National Park.