Student Progress Officer

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia. We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals. Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you’re looking to make an impact in an organisation with momentum, this is the right time to join us. Job Description At Acknowledge Education, our students are at the heart of everything we do. As a Student Progress Officer, you’ll play a key role in helping students stay on track with their studies and achieve their goals. You’ll work directly with students, academic staff, and student services teams to identify challenges early, provide meaningful support, and ensure every student has the best chance of success. Key Responsibilities

• Monitor student progress and identify those at risk of falling behind
• Conduct intervention meetings, developing tailored action plans with students
• Provide advice on course variations and enrolment adjustments
• Keep accurate, compliant records to support regulatory requirements across VET and Higher Education
• Collaborate with academic, wellbeing, and student services staff to ensure a coordinated approach
• Escalate complex cases to your Team Leader and contribute to continuous improvement of our processes

Qualifications You’ll thrive in this role if you are organised, proactive, and passionate about student success. To be effective, you’ll bring:

• Experience in student support, case management, or academic administration
• Understanding of course progress monitoring, interventions, and compliance in VET or Higher Education
• Strong communication and interpersonal skills to engage students from diverse backgrounds
• Confidence in managing a busy caseload and meeting deadlines
• Proficiency in student management systems and Microsoft Office
• A professional and compassionate approach when handling sensitive matters

Additional InformationWhy join AE Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we’re building something special — and you can be part of it.

• Opportunities to grow within the organisation
• $1,500 annual professional development allowance
• Incredibly committed and supportive team of student-centric professionals
• Health insurance discounts through Bupa
• Be part of a fast-moving, agile private provider where decisions turn into action quickly
• Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.