Claims Service Consultant

Claims Service Consultant– Customer and Operations – Multiple Location (12 months Contract with potential for permanency) At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let’s care for tomorrow, so we can create a better future together, for everyone. About The Role

• Provide excellent customer service while assisting with inquiries, troubleshooting, and resolving issues efficiently via multiple channels
• Managing inbound, outbound calls and email correspondence within set SLAs and following company standards with the ultimate goal to achieve positive customer outcomes
• Understanding customer insights and feedback and always acting to put our customers best interest in everything you do
• Ensuring compliance with all regulatory, legislative and internal compliance obligations.

About You

• Strong communication skills and the ability to work efficiently under pressure
• A proactive approach to problem-solving and have a customer focused approach to tasks
• Adaptable and comfortable with change in a fast-paced, high-performance environment
• Comfortable navigating multiple systems with ease
• A passion for leveraging emerging technologies to stay ahead in a fast -changing digital world

_To be successful in the role, you will need to be available to work across the operating hours of the centre Monday to Friday 8 am – 5 pm on a rotating roster_Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Our Culture We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Join us. Let’s care for tomorrow. www.allianz.com.au/careers