Customer Service Officer

At AMA Collision Arundel, we are a large, spacious facility leading the way in high quality collision repairs. Our team of 42 includes long serving team-members complimented by a new crew coming through. Our specialist team completes all repairs from small to large and our new fully equipped site includes 4 Spray Booths, 4 Car-O-Liner systems, 3 Spot Welders and 6 front draft Prep bays. Great staff facilities including secure onsite staff parking, large lunchroom, coffee and vending machines and weekly staff lunches! The Opportunity We’re looking for a passionate and customer-focused Customer Service Officer to join our team on a permanent basis. As a Customer Service Officer, you will play a key role in supporting our team and managers with administrative duties while keeping our customers updated about their vehicle repairs.

• Permanent Position
• Monday to Friday, 40 hours per week
• Hours: 8:00 AM – 4:30 PM

What You'll Do:

• Ensure a welcoming and customer-friendly environment
• Greet customers upon arrival and assist with inquiries
• Keep customers informed about the repair process and anticipated completion dates
• Follow up with customers to ensure satisfaction with the AMA experience
• Manage phone and email correspondence
• Support management with inventory control (parts, paint, consumables, etc.)
• Liaise with insurance providers regarding claims and repairs

Apply or call us today on 07 5532 3716 for a confidential chat. What We're Looking For:

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
• Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team

Why AMA Collision? Because Careers Driven By You isn’t just a tagline – it’s our promise. We back you with:

• Stability – AMA Group’s national network of 140+ sites
• Training & career growth opportunities
• Reward & recognition programs
• Referral bonuses if you bring a mate
• Discounts on parts and tools
• Uniforms provided
• 24/7 free counselling for you and your family

About AMA Collision & AMA Group AMA Collision is part of AMA Group — the largest collision repair network across Australia and New Zealand. When you join us, you're not just joining a workshop — you're joining a network of opportunity. With national reach and diverse businesses under one roof, you’ll have the freedom to grow your career, relocate, and explore new pathways wherever life takes you.