Digital Experience Lead (Website/Gen AI Specialist)

We are seeking experienced leaders to join our Digital Experience branch in our Website Strategy and Management team or Generative AI Innovation and Strategy team.

As a Digital Experience Lead, you will provide strategic direction and lead a multidisciplinary agile team to deliver high-quality outcomes aligned with user and business needs. You’ll plan, prioritise and coordinate work, manage team performance and ensure delivery to agreed standards and timeframes.

You will oversee the day-to-day governance, operation and optimisation of key digital channels and services, such as ato.gov.au and other microsites. You’ll collaborate with stakeholders across the ATO to progress complex digital initiatives and oversee the delivery of new functionality that enhances the user experience for staff and taxpayers.

You will identify risks and opportunities for improvement and provide clear, evidence-based advice to resolve complex issues. You’ll act as the conduit between business stakeholders and technical development teams to resolve issues and deliver technical solutions.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Brisbane CBD, Canberra, Geelong, Hobart, Melbourne CBD, Newcastle, Sydney CBD or Upper Mount Gravatt.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.