Business Administrator

Position Title: Business Administrator

Location: Sydney based

Reports to: Head of Business Operations

Employment: Full-time, hybrid work model (4 days in office, 1 day remote)

About Baidam

Baidam is a proudly Indigenous-owned business making a real difference in cybersecurity, training and client services across Australia. We're a close-knit, values-led team that believes how we show up matters just as much as what we deliver. Our CHOICE values: Collaboration, Honesty, Ownership, Inclusion, Commitment and Excellence guide every interaction, every day.

We acknowledge and pay respect to the past, present and future Traditional Custodians and Elders of this nation, and the continuation ofcultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

If you love variety, take pride in the small details, and get genuine satisfaction from making other people's days run better, this really is the perfect opportunity!

About this Role

Reporting to our Head of Business Operations, you will work closely to support internal and external stakeholders, along with all teammembers across all Baidam offices nationally. We are looking for an enthusiastic and reliable administrator, with previous experience in this function, customer service or similar support roles. This position suits someone with strong organisational and time management skills, and an exceptional level of attention to detail. You will be comfortable learning new systems and processes, confident working with a range of stakeholders, and enjoy being a friendly, approachable support.

Your Priorities - Our C.H.O.I.C.E. Values in ActionCOURAGE: Understanding the needs ofteam members and actively making things easier for others

• Acting as the day-to-day point of contact for teams across all Baidam offices.

• Supporting team members with general administrative needs and ad hocrequests.

• Proactively anticipating issues and stepping in early to remove friction for others.

• Organising team events, off-sites, staff celebrations, client functions and managing the national

Baidam calendar and office communications.

• Ensuring new starters are set up for success from Day 1, including workstations, building access, introductions and office tours.

HONESTY: Approaching your work with care and integrity, seeing things through from start to finish

• Handling confidential and sensitive information with discretion at all times.

• Maintaining accurate, up-to-date records, registers and filing systems.

• Ensuring quality, consistency and clear version control across all documentation/shared files.

• Communicating respectfully, professionally and transparently in every interaction.

• Confirming priorities and deadlines to avoid miscommunication orrework.

• Raising capacity, role clarity or resourcing concerns early, before issues escalate.

ORIGINALITY: Taking genuine pride in the details ofhow our workplace looks, feels and functions

• Maintaining a tidy, well-stocked and presentation-ready office, including meeting rooms, kitchens and shared spaces.

• Managing office stock and supplies, including stationery and consumables, and ordering through approved suppliers (e.g. Officeworks, Waddi Water).

• Liaising with building management, cleaners and external suppliers and following actions

through to completion.

• Coordinating ad hoc courier bookings as required.

• Taking personal pride in creating a workplace that reflects Baidam’s standards and personality.

INNOVATION: Setting the standard and tone so people always feelseen, respected and welcomed

• Greeting every visitor, team member and call warmly and professionally.

• Managing visitor sign-in, access passes and safety registers (first aid and fire warden).

• Ensuring guests are signed in, supported andcomfortable from the moment they arrive.

• Creating a polished, welcoming front-of-house experience that reflects who Baidam is.

• Offering proactive support to anyone who appears unsure or needs assistance.

• Being approachable to all team members, regardless of role or seniority.

CHALLENGE: Delivering accuracy, quality and exceptional service every time

• Demonstrating care and attention to detail in every task.

• Maintaining high-quality, accurate data across internal systems (CRM, HR, finance, travel,

procurement).

• Coordinating business card artwork with Marketing and arranging printing through Kulbardi.

• Administering the Softphone system and managing “All Other Matters” via the Baidam 1300

number.

• Using Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint) to an intermediate–

advanced level, including AI tools to improve efficiency.

• Identifying and implementing small, practical improvements to office and administrative

processes.

• Maintaining current SOPs, checklists and how-to guides with regular review.

• Supporting insurance documentation and compliance deadlines.

EDUCATE: Building knowledge, confidence and shared understanding across the workplace

• Developing and maintaining clear office guides, checklists and “how-to” resources for common

processes.

• Supporting new starters and team members to understand systems, tools and ways of working.

• Sharing knowledge openly andhelping others navigate processes confidently and independently.

• Continuously learning and applying improvements to ways of working, tools and systems.

• Supporting a culture where questions are welcomed and learning is encouraged.

How you will Show Up each day

You are someone who:

• Provides a reliable and steady presence, arriving early, organised and ready to tackle any task.

• You bring a can-do attitude and positive energy toyour work, staying calm and focused even when deadlines are tight or priorities shift.

• You take genuine pride in attention to detail and doing the small things well, seeing every task through to completion.

• You are proactive by nature, jumping in to help before being asked and seeing every task

through to completion.

• You are curious, open tolearning and feel comfortable asking questions.

• You listen and respond todirections carefully, making sure you understand what is expected of you.

• You approach every interaction and situation with professionalism, patience, and respect.

Why Join Baidam

• Work for a growing, successful First Nations business delivering meaningful impact.

• A values-led, culturally safe workplace where you are empowered tolearn.

• Access to First Nations-led cultural capability training (Fire & Wattle) and ongoing upskilling and professional development opportunities.

• Varied, visible work with supportive leadership who will support your growth and facilitate

progress in your career journey.