Customer Service & Sales Operations Manager

FMCG Wholesale | B2BAbout the Company

We’re a proud, family-run FMCG wholesale business established in 2006. Built on trust, quality, and long-standing customer relationships, our products are now supplied to cafés, clubs, hotels, casinos, and schools across the country.

As we continue to grow, we’re looking for a motivated leader who shares our hands-on values and customer-first mindset.

About the Role

We’re seeking an experienced Sales & Customer Service Manager to lead and develop our sales and customer service functions. This role is critical to driving revenue growth while ensuring every customer receives outstanding service.

You’ll work closely with the senior leadership team to shape sales strategy, manage key accounts, and build a high-performing team that strengthens relationships and delivers results.

Key Responsibilities

• Lead and manage the sales and customer service teams to achieve growth targets
• Build, maintain, and grow strong B2B customer relationships
• Oversee day-to-day customer service operations, ensuring fast and effective resolution of enquiries
• Drive sales performance through coaching, reporting, and performance management
• Manage key accounts and support new business development
• Monitor forecasts, and KPIs
• Collaborate with operations and leadership to ensure smooth order fulfilment and customer satisfaction
• Continuously improve processes to enhance the customer experience

About You

• Proven experience in a sales leadership or customer service management role (FMCG or wholesale highly regarded)
• Strong people-management skills with the ability to motivate and develop teams
• Excellent communication and relationship-building skills
• Commercially minded with a results-driven approach
• Highly organised with strong problem-solving abilities
• Comfortable working in a fast-paced B2B environment
• Salesforce experience is an advantage

Why Join Us?

• Join a stable, family-owned business with strong values
• Play a key leadership role in a growing national operation
• Make a real impact on sales performance and customer satisfaction
• Supportive, down-to-earth team culture
• Competitive salary package based on experience

Ready to take the next step?

Apply now or reach out for a confidential discussion.