WARD OFFICER

Personnel Area: Governance and Legal Services Branch: Governance, Council and Committee Services Salary Range: AUD $85,678.83 - $94,825.00 per annum plus Superannuation (Remuneration is based on full-time positions) Work Type: Temporary Full Time Duration: Fixed term contract up until the next quadrennial election in early 2028 with the possibility of extension Location: McDowall Ward Office This role is 5 days per week in person at the McDowall Ward office. This role may include after hours or weekend work by agreement. About McDowall Ward: McDowall Ward has been represented by Local Councillor Tracy Davis since 2019 with the Ward comprising the suburbs of McDowall, Everton Park and parts of Aspley, Bridgeman Downs, Chermside West, Stafford and Stafford Heights. This role is a fantastic opportunity to support the community at a grassroots level by joining Councillor Davis’s team located at Stafford Heights to deliver great service to all visitors and everyone who calls McDowall Ward home including residents, small businesses, schools, sports clubs and community facilities. With a wonderful mix of quality neighbourhoods, bushland, picnic areas, walking tracks and open space, the ward is one of the most desirable locations to call home within Brisbane. Working in a Ward Office A unique opportunity exists for a highly motivated, customer focused person to join the McDowall Ward Office as a Ward Officer. As part of a small team, the Ward Office ensures the effective administrative operation of day-to-day business including liaising effectively with the community, residents and other stakeholders in their interactions with Brisbane City Council. Knowledge (or the ability to obtain) of the local landmarks, streets and community groups is desirable but not mandatory. Key responsibilities:

• providing high level administrative support including a high standard of customer service in all interactions
• managing multiple social media platforms including researching and preparing a social media strategy, scheduling posts and content creation (including recording media)
• assisting with preparing marketing communications, including maintaining website content, creating newsletters (both paper and electronic) and drafting articles for local print publications
• resolving a variety of complex customer requests and enquiries, with the ability to take detailed information, submit requests and communicate updates and outcome with residents
• coordinating local community events (as directed by the Councillor), including booking venues and suppliers, coordinating logistics, and executing advertising and promotional activities. Examples include mobile offices, Movies in the Park, new park celebrations.

Key Attributes:

• demonstrated paid or volunteer experience in managing multiple social media platforms including basic knowledge of content creation
• proficient in Microsoft Office
• well-developed interpersonal, oral and written communication skills
• ability to work both autonomously and as a member of a small team
• highly developed time management and prioritisation skills
• experience dealing with sensitive information in a confidential and appropriate manner
• strong attention to detail and desirable previous experience in database usage
• willingness to positively contribute to team direction

Your willingness and enthusiasm to get the job done, will contribute to the overall effective operation of the McDowall Ward Office. The ideal candidate will show resilience, empathy and work well within a small team. Please consider the full position description and tailor your cover letter and resume to outline your suitability. Benefits of working for Council: CLICK HERE How to apply: Click on the 'I’m interested' button to complete your online application. Working in Council means delivering excellent customer service to the people of Brisbane. This role will require a Criminal History Check. For more information: Please email Cassandra Lee via cassandra.lee@brisbane.qld.gov.au Closing Date: Sunday 19 July 2026 at 11:55pm AEST Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.