CRM Specialist - Dynamics 365

The Digital Workplace Specialist – Dynamics 365 works in the Digital Workplace Applications team and has specialist knowledge in applying Microsoft technologies to assist people in the Bureau to get their work done. This role has a particular focus on Dynamics 365 and the Power Platform, including but not limited to the Dynamics CRM. The incumbent will need to support end-users, triage and resolve incidents and requests, and lodge and execute change requests. The incumbent will be expected to specialise in Dynamics 365 and the Power Platform but is expected to be familiar with all Microsoft 365 technologies. The incumbent will also contribute to or lead small-scale projects to improve services provided to Bureau people.