Business Systems Support Analyst

Shellharbour NSW, New South Wales Description An opportunity exists for an experienced Business Systems Analyst to support and optimise Council’s enterprise systems, including TechnologyOne OneCouncil, ensuring systems enable effective service delivery and business improvement. This role focuses on ensuring corporate systems are reliable, well‑configured and used effectively to improve business processes and customer outcomes. You will work closely with end users and stakeholders to translate business needs into practical system solutions. Note: the position title is System Support Analyst in our organisational structure. Key Responsibilities

• Support and optimise enterprise systems including Finance, Property & Rating, EAM, CRM and EDMS
• Provide ERP application support and administration across enterprise systems (not general IT help desk support), including issue resolution and system optimisation.
• Analyse and document business processes and identify system improvement opportunities
• Support system upgrades, enhancements and technology projects
• Deliver user training and promote adoption of improved systems and workflows

At Council, technology plays a critical role in supporting service delivery and continuous improvement. This role contributes directly to ensuring our enterprise systems enable efficient, customer‑focused outcomes for our community and our organisation. About Us Shellharbour City, located in the Illawarra region, is just 80 minutes south of Sydney and is home to over 82,000 people in a city that spans 154 square kilometres. It's an area of great natural beauty - stretching west from the picturesque coastline to rolling pastures, set against the majestic backdrop of the Illawarra escarpment. Our dedication to be financially sustainable in an evolving environment, while striving for a great organisational culture and committing to employing staff who embrace our core values, has made Shellharbour City Council an employer of choice. We have been recognised with numerous state and national awards in recent times, including eight wins for our First Nations Community the Yirran Muru (many pathways) playspace, as well as being presented as winners in the NSW Landscape Architecture Awards, Regional Achievement Awards, and Parks and Leisure Australia Regional Awards of Excellence. We Offer Shellharbour City Council offers a high performing and sustainable organisation to deliver outcomes for the community through leadership, collaboration and innovation. We have exciting, rewarding career opportunities and flexible working arrangements to support a healthy work/life balance.

• Permanent full time, 35 hours per week with access to flexi-time
• Hybrid/flexible working arrangements for work/life balance
• Commencing salary range from $84,649 - $89,831 per annum (based on qualifications and experience)
• Plus 12% superannuation
• Great culture with a strong, values led and progressive team
• Enjoy our employee benefits programs and access to Novated lease options and significant retail discounts and corporate fitness programs, Bi-Annual Bonus Payments, weekly payrun, Employee Assistance Program (EAP) and more
• Access to local government and employee benefits such as; Annual Award Increases, LSL after five years, three weeks sick leave per annum, Health and wellbeing leave and more.

For further information about the position, clickherefor the position description. Contact:Marcos Baez, Manager Information Technology on 4221 6027. Closing date:Sunday 19 April 2026 at 11:30pm. Apply now... Complete the application below by answering the questions, describing how your skills and experience are relevant to the position. Your Resume and qualifications can be attached on the NEXT page. Once you start your online application, you may save and return to this later, however incomplete applications will not be considered. You may wish to prepare your responses in a word document and then COPY and PASTE into the fields below. Your Resume and qualifications can be attached on the NEXT page. When you have submitted your application, an email confirmation will be sent to your nominated email address.Please ensure you have the correct email address and check your inbox (including your "junk" inbox). For further information about the selection process including tips on how to address the selection criteria, please view ourGuide To Applying. Shellharbour City Council is an Equal Opportunity Employer and values the unique strengths and talents of all people. Aboriginal Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply. At Shellharbour City Council we promote respect at work as a fundamental right for all, and strive to create a workplace free from discrimination and harassment. This commitment extends to the promotion of the rights of all children and young people to be safe from harm when interacting with our services and spaces. Our values, Collaboration, Accountability, Integrity, Respect and Sustainability underpin all we do. _Your decision to apply for a role at Shellharbour City Council is the first step in acknowledging your alignment__to our values and aspirations to create a great workplace._ Apply for this role Visit site Share