Account Manager - Existing Accounts - Payroll and Accounting Software

My client is an award will accounting and payroll software company with offices in Europe and Australia. They have engineered cutting-edge software for accounting, payroll, tax, and practice management. They have assembled a team of top talent and stand ready to lead the industry with superior software solutions and unparalleled customer support.

💼 What Will You Do?

• Act as the primary point of contact for existing clients throughout their lifecycle
• Drive revenue growth through cross-selling and upselling opportunities within your book of business
• Maintain a 95% client retention rate by identifying and mitigating churn risks
• Provide timely assistance for client queries and escalate to relevant teams when needed
• Coordinate training sessions and manage implementation progress
• Document all activities through proper company channels (CRM)
• Conduct regular client health checks and maintain strong relationships
• Collaborate with sales and marketing teams on client expansion campaigns
• Represent the company at client and industry events as required

🔍 What Are We Looking For?

• Proven experience in account management or client-facing sales roles
• Strong track record of meeting retention and revenue growth targets
• Advanced knowledge of business software solutions, preferably accounting/practice management
• Excellent communication, presentation, and relationship-building skills
• High level of organisational skills with ability to prioritise multiple tasks effectively
• Results-oriented with a proactive, can-do attitude
• Experience with CRM management and reporting
• Ability to work independently in a fast-paced, dynamic environment
• Professional attitude with strong attention to detail
• Genuine interest in building strong working relationships and delivering value
• Previous experience in accountancy solutions is an advantage