Customer service officer

About Us Join us at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high-growth, ASX-listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally. The Opportunity We’re looking for a Customer Service Officer to join our team based in Kooragang on a full-time permanent basis. You’ll be part of a collaborative, high-performing team that values commitment and teamwork. In this role, you’ll manage day-to-day customer interactions, including

• Managing high volumes of inbound calls, providing timely and professional assistance to customers.
• Coordinating and scheduling waste collection bookings efficiently.
• Responding to customer enquiries received via email and the Cleanaway website, ensuring accurate and prompt resolutions.
• Maintaining and updating customer records in our CRM system.
• Collaborating with internal teams to ensure seamless service delivery.

Working hours for this role are 11:00 am to 7:00 pm. For the first 2 to 3 months, you will undertake training with hours scheduled from 8:00 am to 4:00 pm. About You

• Previous experience in a customer service role.
• Strong communication skills, both verbal and written.
• Proficiency in using CRM systems and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced setting.
• A proactive approach to problem-solving and a commitment to customer satisfaction.

Why join Cleanaway?

• Attractive salary package
• Flexible working arrangements
• Career development opportunities
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status. We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds. If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au . Join us on our exciting journey towards a sustainable future. Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together. Applications Close Vacancy no: 523899 Work Type Permanent - Full Time Location: Kooragang NSW Australia Categories Customer Service