Customer Engagement Representative

Job Type: Fixed Term Location: Canberra Job Category: Call Centre and Customer Service,Insurance & Superannuation Job DescriptionJob Details

• Employment type: 12-month fixed term (includes annual and sick leave)
• Hours: Monday - Friday (to be worked in Canberra time)
• Shifts: 8:00 am – 4:00 pm | 8:30 am – 4:30 pm | 9:00 am – 5:00 pm | 9:15 am – 5:15 pm
• Start date: Tuesday 28 April 2026
• Training: Full-time attendance (in-person or online) required for 4 weeks to ensure your success in the role
• Location: We are open to all locations across Australia with a suitable home office - Canberra (hybrid arrangement) & interstate (remote)

Make a difference everyday Want to grow your career while helping others feel confident about their financial future? As a Customer Engagement Representative at CSC, you'll be part of a team that truly values people—our customers and each other. This role offers flexibility to suit your life, with hybrid or fully remote options based on your location. You’ll be the first point of contact for CSC’s members, helping them make sense of their super and providing clear, caring guidance. Whether it’s a question about their balance, a benefit, or insurance, you’ll be there to support them with empathy, confidence and clarity. What You'll Do

• Respond to inbound customer calls and emails with professionalism and care
• Break down complex information in ways that are easy to understand
• Use our knowledge library and website to help guide members
• Balance phone and written communications as scheduled by our workforce team
• Remain open to feedback and growth—coaching is part of the culture here

What we're Looking For

• Experience in a customer-facing role (call centre or financial services ideal)
• Empathetic, calm and confident communicator—even during tough conversations
• Quick thinker who’s comfortable learning new systems and processes
• Understanding of privacy, compliance and professional standards

Why join CSC?

• You will have meaningful work in an environment where you have the opportunity to contribute to our customers retirement journey and make a difference every day to the lives of others.
• Join a culture that supports and encourages a diverse and inclusive workforce, where our goal is to be a great place to work, ensuring all people feel valued, respected and supported
• CSC are committed to ensure people at CSC thrive - we create learning and development opportunities and nurture our people’s careers, so they lead meaningful and balanced work lives.

What you'll get in return - A career where you'll belong At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do. Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed. We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career. We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong. Learn More About CSC And Our Benefits https://www.csc.gov.au/about-csc/careers How to apply? To apply for this opportunity, please submit your application via the Apply link in this advertisement. To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

• Please note: no agency applications accepted

Meet The Team https://www.youtube.com/watch?v=541wW0Tsf4o https://www.youtube.com/watch?v=U-IihoE0_QQ https://www.youtube.com/watch?v=mcayzx32M7o https://www.youtube.com/watch?v=u0CCxqxyu5g