Support Coordination Manager

• Full-time permanent position based in Cannon Hill or Bokarina
• Lead a high performing Support Coordination team and shape service excellence across multiple regions
• Increase your take-home pay with Salary Packaging

About Us Community Solutions Group makes a difference in people’s lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales. About The Role This leadership position is responsible for all operational components of Community Solutions Group’s Support Coordination services across Queensland and Victoria, as well as the Business Services team that supports operations. The role provides direction and ensures delivery of an exceptional participant and stakeholder experience. What You Will Be Doing In this role you will provide strategic leadership to ensure consistent, high quality Support Coordination services. You will guide Team Leaders and staff, strengthen stakeholder relationships and oversee operational quality aligned with NDIS Practice Standards. You Will

• Lead the delivery and continuous improvement of Support Coordination across multiple regions
• Provide expert guidance to staff and oversee service quality and participant outcomes
• Build strong stakeholder relationships and manage escalated service issues
• Support growth opportunities through effective engagement and referral development
• Supervise teams, review service plans and manage financial and safety requirements
• Oversee the functioning of the Business Services team which manages functions such as call centre, administrative requirements and billing.

What We Are Looking For

• Strong knowledge of the NDIS and Support Coordination practices
• Proven ability to lead, coach and develop teams
• Effective stakeholder engagement and relationship management skills
• Strong organisational, problem solving and communication capabilities
• Demonstrated experience managing staff performance and contributing to business outcomes.
• Experience in recruitment, performance management and financial oversight
• Ability to travel as required

Benefits And Perks

• Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
• Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
• Discounted family gym memberships through Fitness Passport
• Supportive induction and learning opportunities
• 6 week’s paid parental leave for primary carer
• Free coaching and counselling through our Employee Assistance Program
• Reward and Recognition Program

Intrigued? We’d love to hear from you. Please click "apply" to submit your application and join #TeamPossible today! Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.