Client Services Officer (513455L5)

The Team:

• This is an exciting opportunity to work as part of a supportive interdisciplinary team providing outpatient clinic and rehabilitation services to patients with a diverse range of aged care and rehabilitation needs.
• Work in a well-equipped facility
• Regular supervision and support are provided on a daily basis

The Role and Service: As a member of a client service team, and as directed by the Administrative Team Leaders, the Client Service Officer will:

• Provide an efficient, courteous, and client-centred personal and telephone reception service for clients and visitors of the Community Rehabilitation Unit, and the Statton Clinic Facility at the Repatriation Centre.
• Ensure timely and accurate administrative and operational support to the Team Leaders, clinical staff, and the outpatient clinical services to meet the unit's needs, objectives, and reporting requirements.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. You will need to:

• Provide a reception and telephone service to the clients and visitors of the CRU, the clinics and the Repatriation Centre including sorting and preparing mail and billing information.
• Receive and register client referrals on the Patient Administration System in preparation for triage by intake clinicians and medical specialists and issue acknowledgment letters to referrers and general practitioners as per established procedures.
• Coordinate, book and register appointment attendance for clients of the CRU, clinics, and other services as required, send appointment letters, and prepare daily appointment lists and facilitate SMS appointment reminders and confirmation calls as per established procedures.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. Details of appointment: Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.

• notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies. Salary: $66,049 to $70,993 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Salary Packaging: You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. Benefits available to eligible candidates:

• A range of leave entitlements
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

More information about our Employee Benefits can be found here Download the Statement of Duties and any Associated Documents We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance. Statement of Duties:

• 513455 Client Services Officer Band 2 (July 2023) CSU (2).docx

Application Guide:

• Department of Health - Applicant Guide Sep 2024.docx

How to apply: Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

• applications from Recruitment agencies will not be accepted for this role

For more information: Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy. Tamika Eastley Team Leader Statton Clinics 03 6166 2721 tamika.eastley@ths.tas.gov.au What it is like working at the Department of Health? Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania! Make It Tasmania | Move for a great lifestyle One Health Podcast - Spotify One Health Podcast - Apple Tasmanian Health Careers | Tasmanian Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.