PaperPak - National Account Administrator/Coordinator

National Account Administration CoordinatorPaperPak | Part of the Detmold Group PaperPak, part of the Detmold Group, is a leading manufacturer of sustainable packaging solutions. We are seeking a highly capable Administration Coordinator – National Accounts to support our National Accounts team and help deliver outstanding outcomes for some of our most important customers. This role suits someone who is commercially minded, thrives under pressure, and enjoys being hands‑on while juggling multiple priorities. About The Role Reporting to the National Accounts team, you will play a critical coordination role across customer service, commercial administration and internal stakeholders. Working closely with Customer Service Specialists and Business Development Managers, you will ensure seamless day‑to‑day service delivery while supporting pricing, forecasting, reporting and customer initiatives. You will be trusted to manage competing deadlines, think analytically, and proactively solve problems to keep customers and internal teams moving forward. Key Responsibilities

• Coordinate end‑to‑end service for nominated National Accounts, ensuring accurate, timely delivery and customer satisfaction.
• Act as the key contact for customer enquiries, orders, credits and account reconciliation, resolving issues with a solution‑focused approach.
• Support pricing, forecasting, reporting and RFQ submissions, providing accurate data and commercial insights.
• Collaborate with Sales, Supply Chain, Logistics and Production to ensure seamless delivery of customer and business outcomes.

About You

• Strong commercial acumen with the ability to understand pricing, forecasting and customer impact.
• Excellent communicator, able to build credibility and manage stakeholders with confidence.
• Proven ability to manage multiple priorities and perform analytical, detail‑driven tasks in a fast‑paced environment.
• Resilient and solution‑focused, performing effectively under pressure.

Highly Desirable

• Positive, growth‑oriented mindset with a proactive and adaptable approach.
• Confident, engaging and collaborative — constructive rather than confrontational.
• Ability to move quickly, make sound decisions and stay hands‑on.
• Experience using Salesforce or similar CRM and data management systems.
• You will also bring strong Microsoft Office skills and a genuine commitment to delivering high‑quality customer service.

Why Join PaperPak & Detmold Group?

• Staff discounts on products
• Active Social Club and wellbeing programs
• A values‑driven business committed to safety, sustainability and supporting local communities
• The opportunity to work with a global, industry‑leading organisation that invests in its people

At Detmold Group, we are committed to creating a safe, inclusive and high‑performing workplace where people can grow and succeed. About Us Detpak is part of the Detmold Group, a family-owned global packaging business partnering with some of the world’s most iconic food and retail brands. We’re focused on making a positive impact for our people, our partners, and our planet—while delivering world-class packaging solutions. Please note, applicants must have Australian work rights. While applications must be made online, confidential questions are welcome by contacting Jennifer Pryor, Talent Acquisition Partner - careers@detmoldgroup.com We are a Circle Back Initiative Employer – we commit to respond to every applicant. If you would like to provide a cover letter as part of your application, please attach it to your resume and upload as one document.