Customer Engagement Specialist

About The Role Are you passionate about customer experience, retention, and digital sales innovation? Join our Institutional Division as an Inside Sales Manager for a 9-month secondment, covering parental leave. In this dynamic role, you’ll be the primary contact for a defined portfolio of institutional customers, managing enquiries, driving retention, and supporting replenishment orders. You’ll also play a key part in new solution sales and digital sales campaigns as they arise. Key Responsibilities

• Customer Enquiries: Manage and respond to all incoming customer enquiries for your assigned portfolio, ensuring prompt and professional resolution.
• Customer Retention: Build strong relationships with institutional clients, proactively communicating to drive retention and satisfaction.
• Replenishment Orders: Assist customers with replenishment orders, ensuring continuity of supply and service.
• New Solution Sales: Identify and pursue opportunities for new solution sales within your customer base.
• Digital Sales Campaigns: Support and execute digital sales campaigns as required throughout the secondment period.
• Reporting: Track and report on key metrics, including customer retention rates, sales performance, and campaign outcomes.
• Team Collaboration: Work closely with the Institutional Sales Lead and team members to share best practices and contribute to continuous improvement.

About You

• Experience in inside sales, customer service, or account management (B2B preferred).
• Strong communication skills—written, verbal, and virtual.
• Proven ability to build and maintain customer relationships.
• Comfortable with digital tools and sales platforms.
• Self-motivated, organized, and able to manage multiple priorities.
• Previous experience managing a customer portfolio is highly regarded.
• Ability to work independently and as part of a collaborative team.
• Willingness to participate in digital sales campaigns and adapt to new technologies.

Why Join Us?

• Be part of a forward-thinking team driving digital transformation in institutional sales.
• Opportunity to lead and innovate in a fast-growing area of the business.
• Flexible work arrangements and supportive team culture.
• Competitive remuneration and professional development opportunities.
• Make a real impact on customer experience and business growth.

This is a secondment opportunity for 9 months to cover parental leave. Internal applicants with strong customer service experience are encouraged to apply. Ready to take the next step in your career? Apply now and help us shape the future of Institutional Sales in Australia & New Zealand! Our Commitment to a Culture of Inclusion & Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.