Patient Service Centre Manager

Company Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Job Description We are excited to announce a full-time opportunity for a Patient Service Centre Manager based at Epworth Geelong, Waurn Ponds. The Patient Service Centre Manager provides strategic leadership and operational oversight of all administrative functions that support the patient journey. The role ensures that admission, booking, pre-admission, inpatient administration, discharge, and billing processes are delivered safely, efficiently, and in accordance with legislative, financial, and accreditation requirements. This position plays a key part in organisational performance by managing revenue-related processes, maintaining compliance with National Safety and Quality Health Service Standards, and actively participating in continuous improvement and risk management. You will make an impact by-

• delivering a seamless, patient-centred administrative experience that supports exceptional clinical care.
• driving high standards of customer service, optimising workflows, ensuring accurate and timely patient information management.
• leading the Patient Services team to uphold Epworth values and service excellence standards.
• effectively managing and delivering process changes and digital transformation initiatives.
• establishing and maintaining strong stakeholder relationships and effective communication.

You will be accountable for the effective management of-

• seamless and timely patient pre-admission, admission and discharge.
• accurate health fund eligibility checks, informed financial consent, patient payments, billing quality, and overall data integrity.
• effective financial and performance management to budget and to agreed outcomes.
• a positive, collaborative and professional team culture supporting departments across the organisation.

To be successful in this role… You will be a born leader, keen to work collaboratively with all stakeholders that impact the patient’s journey at Epworth Geelong. You will have-

• experience leading and mentoring teams in a senior management role.
• a positive attitude and passion for your work.
• solutions focused approach and strategic thinking.
• administration experience in a healthcare setting.
• exceptional organisational and change management skills
• commitment to agility and proficiency in managing competing priorities.
• demonstrated commitment to the delivery of high-quality patient care and patient experience.

Requirements Position Description Inherent Requirements We will review applications as they are received. Applications will close 5pm Monday April 6th 2026.Additional InformationWhy Join Epworth? At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth, we care. We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities. We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone. If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect. Enquire/ Apply Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter. For more information, refer to the attached position description or contact talent@epworth.org.au or phone (03) 9426 0606. It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.