Patient Services Officer - Night Duty

Company Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace - one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Job DescriptionEpworth Geelong Emergency Department are seeking Administration staff!Permanent Part-Time - Night shift In these part-time roles (casual considered) reporting into the Patient Services Centre Manager, you will be responsible for processing patient attendance in the Emergency Department and any subsequent admissions to hospital within the Patient Management System. You will also provide afterhours reception support across the hospital and administrative support to the Emergency Department and other hospital departments as required. Delivering high‑quality customer service to patients, visitors, clinicians and staff is essential. Experience with Private Health Insurance as it relates to hospital admissions is highly desirable. You will be confident in issuing patient invoices and managing the collection of associated hospital charges. You will make an impact by-

• Supporting the hospital and medical team with all administrative requirements
• Efficient management patient admissions, invoicing and collection of patient out-of-pocket costs.
• Providing welcome and positive reception experience to all Epworth patients and visitors
• Building and maintaining all stakeholder relationships
• Creating Estimates and completing accurate Health Fund Checks
• Contributing to continuous improvement in service delivery

To be successful in this role... You will possess a prompt and courteous customer service manner both via telephone, and in person, and you will be able to act accurately on all enquiries to ensure they are resolved in a timely, professional, and customer-centred manner. Excellent time management, organisation skills, and a high level of attention to detail and accuracy will be required in all aspects of your work. In addition to liaising closely with doctors, secretaries, and patients, responding promptly to bookings enquiries, and general administrative duties, you will also have:

• Previous administration experience in the health care sector, medical or health fund industry (desirable)
• Excellent communication skills with an engaging and supportive style
• Strong computer literacy
• The ability to work under pressure and make informed decisions aligned with hospital needs
• Commitment to Epworth values and working in a team environment

About Epworth Geelong Position Description Inherent Requirements Epworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services. Additional InformationAt Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone. If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect. Ready to make a difference? Apply now and help us deliver exceptional healthcare for every patient, every day. To apply, click the I'm Interested button to attach your CV and cover letter (as a single file). For more information, refer to the attached position description or contact Epworth Talent | talent@epworth.org.au Please Note- Applications are reviewed as received. Don’t wait—this role may be filled before the closing date. It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.