Support Facilitator

Description: TW: Suicide. The information below outlines a role working directly with people experiencing suicidal ideation or at-risk of self-harm or suicide.

• Provide a safe space to improve client outcomes with a trusted mental health service provider
• Enjoy a diverse role in crisis management, outreach psychosocial support and collaboration with clinical teams and external services
• Part-time contract position ending 30/06/2027

About You Are you passionate about helping individuals living with mental illness and motivated to improve the lives of those experiencing crisis? Are you empathetic and gentle in your communication? Are you reliable and consistent in your practice? Additional attributes we are looking for include:

• Patience, emotional resilience, effective listening skills & an adaptable communication style
• Capable to advocate for others and build sustainable support networks
• Effective time management that is flexible and adaptable to prioritise and action critical incidents
• Accurate in your reporting with fastidious attention to detail
• Prior experience in mental health, case management (community or clinical setting), or qualification/s in mental health, social science or other relevant field

About The Role Hospital Outreach Post-suicidal Engagement (HOPE) delivers psychosocial support to individuals who are at-risk of suicide, or have recently made an attempt to take their own life. HOPE is facilitated across a series of domains including community and social services, housing, finance, family support, cultural and spiritual support, education and employment as well as advocacy for all of the above. The provision of psychosocial support to eligible participants of HOPE is delivered as assertive outreach. Assertive outreach is a proactive approach to delivering support to non-engaged or at-risk clients where support is offered in different settings at times that are mutually suitable. Effective assertive outreach is characterised by sustained and persistent efforts to reach clients of HOPE at any suitable location and to work with them in partnership to improve their safety and quality of life. This position operates on a rotating fortnightly roster, including morning shifts and evening shifts. The program hours are between 8:30am-9:00pm Monday-Friday, and 8:30am-5:00pm Saturday, Sunday and public holidays. The role entails:

• Build professional relationships with at-risk individuals, their families, and other stakeholders, including collaborating with allied health services and clinical staff.
• Support clients with psychosocial tasks, assist them in setting goals and creating safety plans, while identifying risks and implementing crisis management strategies.
• Refer clients to external services for ongoing support.
• Focus on producing high-quality and precise reports on client wellbeing, participation, and plans for clinical reviews.
• Operate in a multidisciplinary and risk-averse environment, emphasizing the importance of process adherence, clear communication, and accuracy in a challenging setting

It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Working With Children's Check, work rights and possess a current & valid driver’s licence. What we can offer you:

• Ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:
• Support as needed utilising our 24/7 Employee Assistance Program
• Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
• Flexibility in working hours to suit work life balance
• Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
• A supportive team environment that is engaging and inspiring
• Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing

About Ermha365 This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in. ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/ Diversity and Inclusion We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch