Showroom Manager

• B-Corp Certified
• 100,000+ happy customers, 4.8 / 5 star rating out of 3000+ customer reviews
• Multi-award winning products from internationally recognised bodies including Good Design, Red Dot, iF Design and Victorian Premier's Award

Hi, we’re Eva — Welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, come join us as we help make more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the gist?

We're on the hunt for a retail superstar to lead our Carlton House showroom, one of our architecturally-led spaces where customers come to experience our products and brand in person.

As Showroom Manager, you're a hands-on retail leader who owns the day-to-day performance of the store: the sales, the service, the team, and the experience on the floor. You're the kind of person who notices when a cushion is out of place, who knows your regulars by name, and who gets a genuine kick out of helping a customer find the right sofa for their living room.

Reporting to the National Retail & Trade Manager, you'll lead the Carlton House team to hit sales targets, deliver a retail experience that feels distinctly Eva, and act as the key link between the showroom floor and HQ. It's a people-first, detail-obsessed role with real commercial accountability. This is the perfect role for someone who loves the craft of great retail, where thoughtful service, sharp operations, and a beautifully run space all come together.

Come join our vision to create a refreshingly approachable furniture shopping experience unlike any other, in spaces that feel like home.

What the role looks like:

• Own the day-to-day running of the Carlton House showroom from sales, operations, and stock takes, while keeping our visual merchandising and in-store experience consistent and considered.
• Hit sales targets and report on daily performance to department leads.
• Work closely with our other Showroom Managers to share learnings and maintain a consistent brand experience across locations.
• Lead the team in delivering thoughtful, high-touch customer service that guides Eva customers through their purchase journey, from first walk-in to final decision.
• Support customers with the practical side of buying: stock checks, fabric and colour guidance, delivery timeframes, and quotes where relevant.
• Bring in-store campaigns, promotions, and product displays to life on the showroom floor.
• Hire, onboard, and train the Carlton House retail team to deliver an experience that feels distinctly Eva.
• Act as the main link between the Carlton House team and HQ, routing customer enquiries to the Customer Support team and feeding back insights on customer feedback, in-store trends, and the overall showroom experience.
• Pitch in with press visits, photography, content creation, and social where needed.

Requirements

• Minimum 2-years experience working in retail or sales
• Experience holding management or leadership roles
• Strong alignment with our company values of Aim for Better, Make It Happen, Trust in the Teamwork & Care Like Everyone’s Watching
• Passionate about both creating exceptional customer experiences and hitting sales KPI
• A love for retail and working with customers as a friendly guide for their homes
• Highly competent in POS software (Shopify a plus) and G-Suite apps such as Google Docs, Sheets and Gmail

Nice to haves: 

• Experience working in business with both online and ‘in-store’ channels 
• Strong understanding customer journey and consumer behaviour
• Must be able to work weekends and public holidays

Benefits

• A chance to grow with an expanding start up - you’ll be at the forefront of our retail expansion. 
• The opportunity to bring to life market-leading Australian designs and products in a retail setting
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• Free mattress and friend/family discounts.
• Regular team events (prev. events have included the Australian open, cooking classes & escape rooms).
• A diverse culture and a bunch of lovely people.

We are reviewing and progressing applications on a rolling basis. If you’re excited for the role, and believe you’re a great fit for Eva, please apply as early as you can.

Cosiest,

Megan