Customer Service Representative - Patient Support

This is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AU== Admission ==Role Seniority - junior More about the Customer Service Representative - Patient Support role at AdmissionCustomer Service Representative - Patient Support Casual Position | 3-Month Contract | In-Office The Role Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission. This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures. Key Responsibilities

• Handle inbound patient calls regarding pre-admission queries and concerns
• Guide patients through preparation requirements and documentation
• Maintain accurate patient records in our healthcare system
• Coordinate with clinical teams to ensure smooth patient transitions
• Provide empathetic support while maintaining strict confidentiality

What You'll Need

• Strong communication skills and natural empathy
• Attention to detail and ability to multitask
• Comfortable with computer systems and learning new software
• Understanding of confidentiality requirements

What We Offer

• Competitive casual hourly rate
• Comprehensive training and ongoing support
• Opportunity to make a real difference in patient care

Contract Details 3-month initial contract with potential for extension. In-office position. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Admission team will be there to support your growth. 🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢 Key Responsibilities

• 📞 Handling inbound patient calls
• 📝 Guiding patients through preparation
• 📂 Maintaining accurate patient records

Key Strengths

• 🗣️ Strong communication skills
• 🔍 Attention to detail
• 💻 Comfortable with computer systems
• ⚡ Multitasking ability
• 🔒 Understanding of confidentiality requirements

Why Admission is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Admission not with Hatch.