External Enablement Specialist

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB) THE HUB24 STORY We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. Benefits And Life At HUB24 Learn more about our employee benefits HERE. Job Summary The External Enablement Specialist is responsible for designing, creating, and maintaining high‑quality external enablement and change management resources that support client adoption, engagement, and long‑term value realisation. This role partners closely with internal stakeholders to ensure clients are equipped with clear, consistent, and effective learning assets that align to product capabilities, best practices, and organisational change principles. Responsibilities Enablement & Learning Content

• Design, develop, and maintain a suite of client‑facing enablement resources, including eLearning, guides, playbooks, and quick‑reference materials.
• Translate complex product and process concepts into simple, actionable guidance for external audiences.
• Apply adult learning and change management principles to create practical, engaging, and outcome‑focused content that supports client adoption.
• Ensure all enablement materials are accurate, up to date, and aligned with product functionality, messaging, and client needs.
• Continuously improve content based on client feedback, usage insights, and evolving business priorities.

External Enablement & Education

• Collaborate with Product, Marketing, Growth, Implementation, and Client Success teams to identify external enablement needs.
• Support the development of client‑facing assets such as implementation plans, QBR decks, and adoption or maturity frameworks.
• Plan, create, and deliver external enablement initiatives, including educational webinars aligned to client needs and product priorities.
• Establish and maintain content standards and templates to ensure consistency across external enablement materials.
• Support successful external product launches through coordinated enablement and education.

Tools & Platform Administration

• Own the administration and optimisation of enablement tools, ensuring content is easy to find, well structured, and consistently maintained.
• Manage platforms such as LMSs, e‑authoring tools, digital adoption tools (e.g. in‑app guidance), and knowledge management systems.
• Monitor engagement and effectiveness across enablement platforms and use insights to improve learning experiences.

Requirements

• Experience in enablement, learning & development, change management, or client education
• Proven ability to design and deliver external learning content for diverse audiences
• Strong understanding of adult learning principles
• Experience administering LMS platforms and e‑authoring tools
• Excellent written and verbal communication skills
• Strong attention to detail and content accuracy
• Experience working in SaaS, financial services, or technology‑enabled service environments (preferred).

The Recruitment Process

• Acknowledgement email once your application has been submitted.
• Our Talent team will start reviewing your application. If unsuccessful, you will be notified.
• If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.
• If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.
• Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you.
• Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews.
• Communication of outcomes to successful and unsuccessful candidates and feedback provided.
• As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.

2024 CircleBackInitiative Employer – we commit to respond to every applicant. Endorsed by WORK180, we are proud to be recognised as an employer of choice for women. We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand InitiativeHUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you