Operations Manager

Join one of Australia’s leading student accommodation providers and help shape the experience of students from around the world.

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.

We’re an innovative and dynamic business where no two days are ever the same. Our culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere.

The opportunity

We’re looking for a leader who cares as much about people as they do about objectives.

If you are someone who leads by example and enjoys being part of a vibrant team, then this is an exciting opportunity for you. Overseeing an Iglu property means you'll be involved in welcoming residents to their new home, managing budgets and day-to-day operations, planning and running events to enhance the community experience, and everything in between.

Iglu Melbourne City is our largest purpose-built student accommodation property in Victoria. You’ll play a key role in delivering exceptional resident experiences while leading a dedicated team in a dynamic, supportive environment.

Key tasks and responsibilities consist of, but are not limited to, the following:

• Fostering a safe, inclusive, and engaging living environment through strong operational management and innovative community programs.
• Lead, support, and inspire a team to deliver exceptional, personalised customer service while cultivating a positive workplace culture.
• Overseeing the property’s commercial performance including sales, budgets, business planning, and monthly reporting.
• Develop and maintain strong relationships with university and accommodation partners to support local demand and maintain occupancy outcomes.
• Manage resident matters confidently and fairly, including any matters relating to under 18 residents.

Do you have what it takes?

To be successful in this role, you will have the following skills and attributes:

Relevant degree and/or five years relevant experience

• Experience leading and managing a team
• Dedication to providing an exceptional customer experience
• Proven sales experience
• Ability to deal with and navigate challenging situations
• Engaging communication skills
• Strong business acumen and demonstrated financial skills
• Experience with StarRez (desirable) or similar customer management system
• Flexibility and readiness to respond to business needs, which may include working outside of standard business hours on occasion

What’s in it for you?

• Inclusion in a diverse, supportive, and team-focused environment
• Exposure to a unique and fast-growing sector
• Development of business skills, including sales, marketing and business improvement
• Recognition of excellent outcomes and celebrating wins as a team

If this sounds like your kind of role and you’re excited to bring your experience and energy to Iglu, we’d love to hear from you. Apply now!

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By submitting an application for a role with Iglu you are agreeing to your application being kept on file for up to 12 months for talent pooling purposes. This will enable you to be considered for further roles during this time. Your personal information contained in your application will be stored in line with Iglu’s Privacy Policy.

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Agencies please note: recruitment for this position is being managed directly by Iglu. We will reach out to our preferred agency partners in the instance we require additional recruitment support. Your respect for this process is appreciated.