F&B Duty Manager

Our brand-new hotel, Crowne Plaza Adelaide Mawson Lakes, boasts 155 contemporary rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces as well as a vibrant bar, and a restaurant, we’re set to become the go-to destination for both business and leisure travellers in Adelaide. Ready to take the next step in your career? Join Crowne Plaza Adelaide Mawson Lakes as Food & Beverage Duty Manager. In this role, you’ll oversee daily F&B operations on shift, create memorable guest experiences, and inspire a passionate team dedicated to delivering exceptional service. A little taste of your day to day Every day is different, but you’ll mostly be

• Leading and coordinating the F&B team on shift to deliver premium service for our guests
• Driving brand standards and valuing our winning ways, do the right thing, show we care and make a difference
• Assisting with managing schedules, absences and workflows to optimise operational efficiency
• Preparing food and beverages for guests and present items according to established health and presentation standards
• Taking action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Working as a team and communicate and co-ordinate with other departments to ensure excellent quality and service
• Driving initiatives to improve colleague satisfaction and engagement
• Performing opening or closing duties as required. Ensure that colleagues stations are clean and maintained throughout shift
• Manage C&E events on shift. Greet clients, ensure they have everything they need and confirm daily schedules with them and the kitchen

What We Need From You

• Degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field and/or; 3+ years’ related experience, including multiple venue management experience
• A passion for delivering results and developing people and self
• Flexible with nights, weekend and public holiday shifts
• Responsible Service of Alcohol accreditation
• Responsible Person badge or willingness to obtain
• Have a service focused attitude, with a talent for delivering impeccable table service, including fostering policies and procedures to ensure consistency and high service
• You’ll know how to prepare a wide range of drinks and be able to train others
• You’ll be on your feet most of the day with lots of bending and kneeling
• Sometimes you’ll need to lift, push or pull big objects like barrels and crates up to 23 kg

What You Can Expect From Us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business. At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. So, join us and you’ll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.