Tier II Computer Engineer

Job Summary We are seeking an experienced Tier 2 Computer Engineer to provide on-site break/fix support, working on mission-critical systems in Geospatial Intelligence (GEOINT), Signals Intelligence (SIGINT), and Enterprise/Mission Partner environments. This role is essential to maintaining operational readiness and supporting 24x7x365 mission requirements.. The Tier 2 Computer Engineer will work in a highly collaborative environment with teammates, key stakeholders, and the Government customer to ensure mission continuity and support to the IC community. Supervisory Responsibilities

• None.

Duties/Responsibilities

• Provide Tier 2 break/fix support for IT infrastructure and mission systems.
• Perform incident management, including cable repair and hardware troubleshooting.
• Support ITIL-based Service Operations and maintain configuration control.
• Respond to and resolve incidents, escalating to Tier 3 when necessary.
• Maintain and update incident records and contribute to knowledge base articles.
• Support implementation of approved change requests and system modifications.
• Assist with Trusted Agent (TA) support and out-of-band architecture tasks.
• Conduct site surveys and validate operational readiness for change implementations.
• Manage user access in compliance with ICD 704, CIO Note 2017-03, and Directive 52-20.
• Track and report on End of Service Life (EOSL) for hardware and spares.
• Support physical inventory and updates to the Configuration Management Database (CMDB).

Required Skills/Abilities

• Active TS/SCI clearance (U.S.) or AUS PV (Australia).
• U.S. Citizenship required for Site A staffing.
• Minimum 3 years of experience in Tier 2 IT support or break/fix roles.
• Strong understanding of ITIL best practices.
• Experience with cable management and incident resolution in secure environments.
• Familiarity with CMDB, asset tracking, and configuration management.
• Ability to work in high-pressure, mission-critical environments.
• Willingness to support real-world events and exercises on short notice.

Preferred Qualifications

• Experience supporting intelligence community or defense-related IT systems.
• Knowledge of classified network environments and secure data handling.
• Familiarity with Government change management processes and documentation (e.g., CMSP, NSIP).

Education And Experience

• Bachelor of Arts Degree and 4 - 8 years of prior relevant experience, or
• Master’s Degree with 2 - 6 years of prior relevant experience or
• An Associate Degree plus 4 years of additional work experience related to the labor category may be substituted for a bachelor’s degree.

Work Schedule

• Shift schedule may vary to support 24x7x365 operations.
• Flexibility required; schedule changes will be coordinated with mutual agreement.