End User Support Technician (Field Desktop)

About The Role Our team at Qantas is looking for three End User Support Technician (Field Desktop) to supporting operations across Brisbane, Canberra, and Adelaide Airports. You’ll be part of a dynamic team delivering high-quality technical support to ensure seamless end-user experiences, enhance productivity across the business, and provide our people with the tools, technology, and assistance they need to perform at their best. We’re seeking a proactive, self-motivated, and curious individual who is eager to learn, grow, and expand their technical skills and knowledge. In this hands-on, onsite role, you will provide hardware, software, and networking support within airport environments. No two days will be the same — you could be setting up desktop equipment one day and assisting with kiosk support or repairing a bag drop conveyor system the next. This role will be based full-time onsite at Brisbane, Canberra, and Adelaide Airports. Initially, the position will operate Monday to Friday; however, as this is a 24/7 operational environment with an on-call component, applicants must hold a valid driver’s licence and have access to their own vehicle. Domestic travel may also be required on an ad-hoc basis to support various sites. While you’ll be part of a broader support team, the role often involves working independently and remotely onsite. Responsibilities will include:

• Troubleshoot hardware, software, and network issues, escalating more complex problems where required including (but not limited to) Windows 11, Office 365 Suite, AD, SCCM, Citrix, Basic Networking, Airport Peripherals/Technologies, MDM/Intune
• Provide enhanced incident support to end users following escalation from the Service Desk or other support teams.
• Deliver deskside and kiosk support services to end users.
• Create, review, and maintain knowledge articles and support documentation to assist team transactional activities and enable the Service Desk to effectively manage requests and incidents at FPOC.

What you’ll bring to the table:

• Demonstrated experience of providing desktop/field services within an enterprise level organisation
• Sound knowledge across technologies including Active Directory, O365, SCCM, Citrix, Windows 10, and Azure Desktop.
• Experience working with Apple products and / or completed Microsoft or vendor-based courses.
• Experience in use of ITSM systems (ServiceNow highly desirable)
• Positive attitude, proactive, self-motivated, and curious individual who is eager to learn, grow, and expand their technical skills and knowledge
• Strong customer service focus and professional communication skills
• An ability to work on site, 5 days per week with a 24/7 on-call rotation
• Australian drivers’ licence and reliable car (expenses to be claimed)

Don’t meet every requirement? Don’t worry, we’d still love to hear from you! At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development About Kinetic IT Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities. For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport. Be You, Create the Future At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond. We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do. As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer. The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

How To Apply Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au. QUOTE: WWREQ0034092 You can learn more about our culture and crew online at kineticit.com.au.