A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Gold Coast and The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground. Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront. Open and poised to elevate the culinary scene on the Gold Coast – The Langham, Gold Coast offers our guests a variety of venues each with their own unique offerings, with one thing for certain –our cuisine will always be an experience to look forward to.
We are seeking a vibrant and experienced Reservations Agent to deliver the highest level of guest service on a consistent basis and provide a seamless and memorable guest experience.
Key Responsibilities
As our Reservations Agent, you will serve as the first line of inquiry for room reservations, enquiries on cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to The Langham brand standards. The Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
Qualifications & Skills
To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people.
You must also have:
- Passion for service excellence and providing superior hospitality
- Demonstrate a good attention to detail and be solutions focused
- Good working knowledge of IT and Systems, and an aptitude of picking up new technical skills
- Ability to work independently and collaboratively
- Superior Grooming and Presentation
- Tertiary qualifications in Hotel/Hospitality/Business or similar highly regarded
- Australian work rights. Please note we are unable to offer Sponsorship for this position.
The Langham, Gold Coast offers current and future colleagues:
- Benchmarked and competitive remuneration;
- Industry leading Learning and Development, with career progression opportunities;
- Complimentary meals on shift and uniforms laundered;
- 6 complimentary hotel nights at Langham Hotel Group Hotel and Resorts each year;
- Employee Assistance Program;
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