Account Manager

At MASPRO, we don’t just make parts; we engineer solutions that keep hard rock mining moving. We’re proudly Australian-owned, designing and manufacturing high-performance drill components that outlast and outperform industry standards. We thrive on grit, passion and humility, embracing challenges with a solutions-focused mindset. Innovation drives us, collaboration fuels us, and our commitment to quality sets us apart.

Join an established industry leading Australian manufacturer, known for world class products and long term customer partnerships with a strong national footprint, now focused on our next phase of growth.

If you’re looking for a place where your work makes a real impact, you’ll feel right at home here.

About the role

Join our professional and dedicated sales team, as the Account Manager managing a defined and ready portfolio of MASPRO's mining clients. This role will be responsible for delivering both revenue growth and service excellence. You will have ownership of allocated accounts, with responsibility for meeting commercial targets and delivering high service levels.

In this role regular travel to mine sites across Australia will be required to best support relationship management and field service needs.

Here's how you’ll do that:Account Management

• Manage and develop a portfolio of mid-tier and growth clients including contractors, mine operators and rebuild workshops.
• Retain existing business and identify opportunities for growth within allocated accounts.
• Maintain regular contact with client stakeholders for growth within allocated accounts.

Client Engagement & Travel

• Conduct regular site visits to mine sites, workshops, and client offices across Australia, as well as attend conferences and expos.
• Provide product support, performance reviews, and account reporting during client engagements.
• Resolve issues and escalate where required to maintain client satisfaction

Commercial Responsibilities

• Achieve allocated revenue and margin targets for assigned accounts.
• Identify and pursue upsell and cross-sell opportunities.
• Maintain accurate forecasting, pipeline management, and CRM records.

Service Delivery

• Ensure timely response to client enquiries and quotation requests.
• Monitor and report on service levels for allocated accounts.
• Support the Category Lead with preparation of account reviews and reporting.

This is what you’ll need to do it

• Minimum 3 years' experience in strategic account management, technical sales or mining services.
• Strong understanding of underground mining operations is highly advantageous.
• Demonstrated ability to manage high value, complex customer relationships.
• Experience working in or supporting remote mining operations is advantageous.
• A full and current drivers license is essential to this role.
• An understanding of how to balance customer advocacy with favourable commercial outcomes.

What’s in it for you?

At MASPRO, we back our people with trust, support, and opportunities. Because when you thrive, so do we.

• Join a team that values trust, collaboration, and continuous improvement.
• Build your skills and advance in a thriving, growing company.
• Work on cutting-edge products shaping the future of mining.
• Access training, upskilling, and professional development
• Be part of a workplace that celebrates achievements and brings people together.

Living our values

At MASPRO, our values are more than words; they guide our decisions, behaviours, and daily work. As part of our team, you are expected to embody these values in your role by:

'All In'

We’re team-first, built on grit, passion, and humility. We back each other and win together.

'Be Invested'

We take ownership, solve problems, and bring an entrepreneurial mindset to every challenge.

Adapt Fast. Finish Strong.

We move quickly, stay focused, and follow through to deliver results that matter.

Every team member contributes to strengthening our culture. Living these values in your day-to-day work contributes to our success and our impact on the mining industry.

Shape the future of mining with us!

When you join MASPRO, you become a part of a team that takes ownership, drives innovation, and never stops improving.

📩 Apply now with your resume and cover letter via SEEK.

💬 Have a question before applying? Contact us at careers@maspro.com.au

MASPRO is an Equal Opportunity Employer that welcomes applications from all backgrounds and abilities. Essential pre-employment checks will be conducted.

Agency partners - We are currently not accepting CV’s through 3rd party suppliers, thank you for your understanding.