Mondrian Residences Manager

Company Description

Set in the heart of Burleigh Heads on the Gold Coast, Mondrian Gold Coast is a bold, design-led luxury hotel that brings a fresh and playful energy to the Australian hospitality scene. Part of the global Ennismore collective, Mondrian is known for its distinctive design, vibrant dining, entertainment and experiences that are anything but ordinary. We’re a team that values individuality, creativity, genuine connections and having fun while delivering exceptional experiences for our guests.

Job Description

Luxury living, Mondrian style

Mondrian Gold Coast brings Ennismore's lifestyle hospitality to Burleigh Heads. That means a hotel, venues people talk about, and the Mondrian Residences, where owners and residents enjoy five-star living with hotel-level service.

We're looking for a Residences Manager to run the residential side of the building. You'll be the face of the Residences for owners, the leader of our residential concierge team, and our Principal Licensee.

What You'll Be Doing

• Acting as Principal Licensee and overseeing the leasing and rental of residential apartments
• Keeping us compliant with Queensland property, tenancy and safety legislation, and managing contracts, rental agreements and tenant documentation
• Being the main point of contact for apartment owners, handled with discretion and professionalism
• Managing tenant relations so residents have a great experience living here
• Leading and training the residential concierge team, from personal assistance to event coordination
• Delivering residents' benefits, including 24-hour onsite security and access to the pool, yoga garden, BBQ area, lounge and function spaces
• Working with hotel management to integrate shared services and give residents access to hotel amenities
• Coordinating maintenance and running regular property inspections to keep the building at luxury standard
• Managing residential budgets and reporting on occupancy, financial performance and operations
  
  

Why Mondrian

• Team member discounts across Ennismore and Accor hotels worldwide
• Food and beverage discounts across our venues
• Career pathways across a global lifestyle hospitality group
• A culture built on our values: tell it like it is, have fun and make friends, I've got your back, play to win, and right here, right now
  
  

Qualifications

• A current Queensland Real Estate Agent's licence and the ability to act as Principal Licensee (essential)
• Proven experience in luxury property management, residential operations or a similar leadership role
• Strong knowledge of Queensland property and tenancy legislation
• A track record of leading and inspiring service teams
• Polish and confidence with high-net-worth owners and residents
• Experience in mixed-use or integrated residential and hospitality developments (highly regarded)
• A full Australian driver's licence
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