Measure & Quote Team Leader

Newcastle Region - Travel across all NSW sites Base + Super, Vehicle, Phone & Laptop At National Tiles, we’re passionate about transforming homes with high-quality flooring solutions - and we’re building a new team to take that experience even further. We’re looking for a Measure & Quote Team Leader to support the team, whilst also playing a hands-on role in delivering exceptional service. In this position, you’ll guide day-to-day operations, support and develop team members, and lead by example - meeting customers where they are, whether in the showroom, in their homes, or on-site. This role is perfect for someone with a background in flooring or construction who thrives in a dynamic, evolving environment. You'll enjoy a balance of leadership, collaboration, and customer interaction, driving performance while helping shape the success within the business. Key Responsibilities Include, But Are Not Limited To

• Lead and manage the Measure & Quote team to ensure high performance, accountability and customer satisfaction
• Provide onboarding, coaching and on-going training to Measure & Quote Specialists to ensure consistency in service delivery and adherence to process standards
• Provide support where necessary to help the team close sales and take deposits, including coaching on sales techniques and customer engagement
• Monitor team workload, scheduling and performance metrics to ensure timely and accurate service delivery
• Conduct regular check-ins, performance reviews and development planning for team members
• Assist the team, as required, to complete their duties per National Tiles’ policies and procedures
• Maintain up to date knowledge of industry trends, product offerings, and installation methods
• Collaborate with store sales teams to ensure seamless customer experience and accurate order processing
• Book in measure and quotes from qualified leads
• Conduct in-home or on-site measurements for installation projects
• Advise customers on product suitability, installation requirements and recommended upgrades to ensure best fit for purpose
• Provide accurate and detailed quotes with clear breakdowns, ensuring transparency and clarity for customers
• Support the sales process as needed, including helping to close the sale and take deposits
• Maintain accurate records of measurements, quotes, and customer interactions
• Facilitate smooth handover of customer to Installation Support / Customer Support Specialists
• Ensure customer satisfaction by addressing any further enquiries, either from the customer, Installation Support or the store, professionally and promptly.
• Contact customers post installation to complete sign-off or immediately book in QC visit if issues are raised

About You The ideal candidate will have experience in the flooring or construction industry, with a strong understanding of installation, sales, or quoting—whether in a retail showroom or as part of on-the-road measure and quoting. You’ll combine technical expertise with a customer-centric approach, consistently delivering excellent results.

• Demonstrated experience in leading, coaching, or supervising a small team in a customer-facing or construction environment
• Confidence in measuring and interpreting floor plans and site drawings
• A proactive, positive attitude and the ability to build rapport with customers
• Exceptional attention to detail, with strong analytical skills for precise measurements and calculations
• Strong problem-solving skills, with the ability to think on your feet and offer practical solutions
• A collaborative mindset and the ability to work effectively as part of a team
• Proficiency with measurement tools and quoting software
• Tech-savvy, with experience using productivity tools

Why Join Us?

• Opportunities for career progression - we promote from within!
• Employee benefits app - discounts at your favourite retailers
• Training, development and leadership courses
• Access to health & well-being programs including EAP
• Birthday off every year
• Generous staff and family discounts