Senior Contact Officer

• APS4 - $82,999 - $89,213
• Ongoing or non-ongoing (up to 12 months with a possibility of extension)
• Penrith NSW, Brisbane QLD, Darwin NT, Hobart TAS, Perth WA (Flexibility considered)

About The NDIS Quality And Safeguards Commission (NDIS Commission) The NDIS Commission is an independent agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The NDIS Commission is the dedicated national regulator of NDIS service providers in Australia. We work with NDIS participants, service providers, workers and the community to make sure participants have choice, control and dignity when they access high-quality supports and services in safe environments. More information on who we are and what we do is available on our website. About The Division The Intake, Assessment and Practice Quality Division brings together some of the NDIS Commission’s most important functions and combines all management of incoming information to the NDIS Commission in the one Division. The Division ensures complaints and incidents relating to quality and safety of NDIS supports and services are assessed and prioritised to address significant and systemic risks and regulatory and safeguards actions are taken as required. The Division leads the Commission’s behaviour support function by establishing and upholding quality standards, improving the quality of behaviour support plan development and implementation. Practitioner suitability is assessed, along with resources to inform and educate practitioners and service providers. The Division is focused on best practice across incidents and complaints and to effect reduction and elimination of restrictive practices and enliven the human rights for NDIS Participants. The division consist of 3 branches – the IAPQ Executive (including the Divisional Operations and Improvement Team), Practice Quality Branch and Intake, Assessment and Safeguards Branch. The NDIS Commission?operates?independently of the National Disability Insurance Agency (NDIA) which administers the?NDIS. About The Role The Participant and Provider Contact team facilitates accessible forms of customer support to ensure that people with disability are supported in making their enquiry or complaint. It is also the first point of contact for a variety of stakeholder groups, including NDIS participants, their families and carers, service providers, employees of service providers (workers), representatives of advocacy groups and not-for-profit organisations, and the public. Please view the Candidate Information Package for the full position description. Further questions For more information about the job opportunity, please reach out to the Contact Person:

• Leah Gilliver
• +61 2 7929 8020
• CEEBranchOps@ndiscommission.gov.au

For issues with the Careers Portal or online application form, please reach out to the Recruitment team by email to Recruitment@ndiscommission.gov.au . CIP - APS4 Senior Contact Officer Opens in new window CIP - APS4 Senior Contact Officer Opens in new window How to apply: By continuing, you agree that you have read our Privacy Statement. Show Privacy Statement Opens in new window