Account Manager - Downhole

Job Description Key Responsibilities

• Act as the primary point of contact for assigned oil & gas customers
• Build and maintain strong, long-term customer relationships
• Support job planning, execution, and post-job reviews
• Manage rental tools from mobilization through demobilization
• Ensure correct application of rental start/stop dates, transit days, and free-rental periods
• Monitor tools in the field to prevent unbilled or under-billed rental time
• Coordinate off-rent notifications and tool returns
• Review and manage POs, pricing, and contract terms
• Liaise with operations, logistics, and field service teams
• Ensure timely and accurate invoicing and resolve billing disputes
• Manage customer escalations and ensure compliance with HSE requirements

Qualifications & Experience

• Degree, diploma, or equivalent experience in business, engineering, or oilfield services
• 2–5 years’ experience in account management, sales, or operations within oil & gas
• Strong understanding of rental tools, equipment, or oilfield services
• Experience managing POs, contracts, and rental billing

Skills & Competencies

• Strong commercial and financial awareness
• Excellent communication and relationship management skills
• Ability to coordinate across multiple internal teams
• High attention to detail, particularly in billing and asset tracking
• Strong problem-solving and organizational skills

Key Performance Indicators (KPIs)

• Accuracy of rental billing and reduction of unbilled days
• Customer satisfaction and account retention
• On-time invoicing and dispute resolution
• Asset utilization and tool return efficiency