Team Leader – A.NZ Service Desk

Permanent full-time roleHybrid working model$100k including superAbout us: Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US markets. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property service providers. Our future growth strategy is for organic growth, diversification, and international expansion. Your new opportunity: The Team Leader, A.NZ IT Service Desk, is responsible for managing the day-to-day operations and team members to ensure the Service Desk runs efficiently and effectively. This role oversees the daily requirements of the A.NZ IT Service Desk team, delivering high-level, timely and professional support to meet business priorities. The Team Leader proactively leads and develops IT Services staff, fostering a constructive and collaborative environment to achieve organisational goals. About you: We’re seeking an experienced IT Service Desk Team Leader with a proven track record in managing support teams and delivering high quality IT services. The ideal candidate will bring:

• Leadership strength – able to mentor, coach, and inspire Service Desk Engineers while fostering a collaborative, inclusive culture.
• Technical expertise – solid background in IT service delivery, incident response, and asset management, with knowledge of office technology stacks.
• Process mindset – skilled in implementing service desk processes, driving continuous improvement, and ensuring compliance with organisational standards.
• Professional credentials – tertiary qualification in IT (or relevant work experience), with ITIL certification and leadership training highly regarded.
• Personal qualities – proactive, adaptable, and committed to excellence, with strong communication skills and the ability to work across teams and with external vendors.

This role is ideal for someone who thrives in a fast‑paced environment, combines hands‑on technical problem‑solving with strong people leadership, and is driven to enhance user experience while ensuring business continuity. What we offer to you:

• Referral Bonus: Refer people from your network and receive a bonus if they are successfully recruited
• Career Development: We invest in your growth with leadership pathways, specialist training, and free access to LinkedIn Learning, empowering you to build deep technical expertise or advance into leadership roles
• Paid Parental Leave: Receive paid leave to spend quality time at home with your child 
• Novated Leasing Options: Lease a car with our flexible novated leasing program.
• Work-Life Balance: Enjoy flexible working arrangements that suit your lifestyle 
• Onboarding & Training: Company induction and continuous training to ensure your success
• Rewards & Recognition: Be acknowledged for your hard work through our Reward & Recognition program, including Annual Awards night, Service recognition and more
• Support When You Need It: Access confidential support anytime with our Employee Assistance Program (EAP)

Opteon is committed to cultivating and preserving a culture of inclusion and connectedness, where employees are embraced for their unique qualities and valued for their contributions. We encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People. How to apply: If you are interested, please click the apply button and ensure you submit your resume.