Account Manager

About Promino

Promino Collections is a proudly Australian-owned supplier of eco bags, promotional caps, apparel, and over 6,000 promotional products. We help businesses, organisations, and events across Australia stand out with sustainable, high-quality, and custom-branded merchandise.

Role Overview

As an Account Manager, you’ll be the key point of contact for our clients, managing relationships from enquiry through to delivery. You will understand client needs, provide tailored product solutions, and ensure an exceptional customer experience. This role combines sales, account management, and project coordination.

Key Responsibilities

• Manage and grow relationships with existing clients across retail, corporate, education, and event sectors.
• Respond to enquiries, prepare quotes, and provide product recommendations.
• Coordinate with suppliers and internal teams to deliver orders on time and within budget.
• Support clients with artwork, branding, and product mockups.
• Identify opportunities for upselling and cross-selling across our 6,000+ product range.
• Ensure customer satisfaction and maintain long-term partnerships.

Skills & Experience

• Previous experience in account management, sales, or client services (preferably in promotional products, retail, or B2B).
• Strong communication and relationship-building skills.
• Ability to manage multiple projects and meet deadlines.
• Detail-oriented with good organisational skills.
• Proficiency in Microsoft Office; familiarity with design files (.ai/.eps) is a plus.

What We Offer

• Competitive salary with performance incentives.
• Opportunity to work with a growing Australian brand.
• Training on product knowledge and branding solutions.
• Supportive team environment with career growth opportunities.