IT Field and Support Technician

Randstad has partnered with ALPA (Arnhem Land Progress Aboriginal Corporation), one of Australia’s largest Aboriginal-owned benevolent corporations. We are seeking passionate individuals ready to bring their skills to some of the most beautiful and remote parts of Northern Australia. This isn’t just a job, it’s an opportunity to support the social and economic development of remote communities.About your next role As an IT Field Service and Support Technician, you will be the hands-on technical expert ensuring vital technology remains operational for our remote communities, retail stores, and corporate offices.

• Install and maintain a variety of key technologies including POS systems, CCTV cameras, NVRs, and networking equipment
• Support end-user devices such as desktops, laptops, and associated software
• Perform basic network resolutions including port testing, re-terminations, and WAP diagnostics
• Assist the Help Desk team using ITIL-aligned processes for incident and asset management when not travelling
• Maintain accurate records of hardware configurations and contribute to the internal knowledge base
• Provide high-quality customer service by communicating technical information clearly to non-technical users
• Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and new installations

What we look for You are a technically proficient and adventurous professional who enjoys a mix of field-based problem solving and office-based support.

• Proven hands-on experience with computer hardware, software, and troubleshooting
• Previous experience working within a Service Desk or Helpdesk environment
• Excellent communication skills with a strong focus on customer service
• Ability and willingness to travel frequently to remote locations and work in challenging field environments
• Experience in remote Indigenous communities or retail environments is highly regarded
• Confidence using hand and power tools is a plus
• Australian Citizenship or Permanent Residency
• Current Australian Driver’s Licence
• Ability to obtain necessary clearances for remote community work

What you will get in return

• 5 weeks annual leave + 17.5% leave loading
• 12% superannuation
• Competitive salary with ability to salary package with additional benefits and money saving rewards
• The chance to make a meaningful difference in remote First Nations communities

Next Steps If you feel you have what it takes to be successful in this role apply now with a current resume. For more information or a confidential discussion about your next career move, please contact the recruitment team on alpa@randstad.com.au or on (08) 8923 4390. Skills IT Field Technician, IT, Field Technician Qualifications

• Proven hands-on experience with computer hardware
• software
• and troubleshooting
• Previous experience working within a Service Desk or Helpdesk environment
• Excellent communication skills with a strong

education College/Pre-University