Customer-focused Senior Data Scientist

We are seeking a customer-centric Senior Data Scientist to lead the development of a new insights platform within a growing robotics startup.

About the role

As the Senior Data Scientist, you will own the end-to-end delivery of the company’s new data insights platform. This is a customer-facing role where success is measured by the tangible value delivered to customers and end-users, not just technical sophistication. As such, you will work with directly with end-users, customers and executive teams, psychologists, and industry specialists to understand what questions matter.

You'll have the judgement to identify what's useful for customers and end-users, then build it, and prove it's valuable. You will be comfortable navigating constant ambiguity, building production-quality models across text, video, and audio, and ensuring your work is modular and scalable. This is a full-time, on-site position in Melbourne.

The team will rely on you to:

• Work closely with domain experts (care managers, psychologists, and specialists) to frame key questions and translate them into model-driven solutions.
• Naturally translate between technical and non-technical stakeholders, leading workshops with customers and end-users to clarify ambiguities and communicate findings clearly.
• Design and build production-quality models across diverse data types (text, audio, video) to generate actionable insights for aged care staff.
• Self-serve datasets, build necessary queries and pipelines, model the data, test efficacy, and build the visualisation layer for the output.
• Ship insights that customers find genuinely valuable, measured by whether they are actively used to improve resident outcomes.
• Build MVPs with a nose for scalability, document trade-offs, and ensure modularity to avoid technical debt.

Ideally you have:

• 5+ years of experience in shipping data science products that have been used by external users.
• Exceptional communication and facilitation skills, capable of explaining complex technical work clearly, running workshops with end-users, and aligning diverse non-technical stakeholders.
• Strong proficiency in Python and modern software engineering practices.
• Expert knowledge of SQL and the ability to effectively query and work with both structured and unstructured data.
• Demonstrated ability to thrive in a new product environment, embracing ambiguity and taking initiative to define and drive valuable outcomes.
• Bachelor's in Computer Science, Data Science, Engineering, or a related field.

Bonus points if you also have:

• Experience in healthcare, aged care, or working with vulnerable populations.
• A background in consulting, working across diverse customer and stakeholder landscapes.
• Experience with ethical data governance and personally identifiable information (PII).
• Full-stack development capability.

What's next

If you are a Senior Data Scientist energised by early-stage chaos and the opportunity to work directly with customers to build a new product, we encourage you to apply. We will be reviewing applications over the coming weeks, and contacting shortlisted candidates for a phone screen before interviewing with the client.