Service Manager

Seeking mature, motivated professional ready to make a real difference in the lives of people with disabilities. Royalty Healthcare is looking for passionate and experienced Service Manager to lead service delivery across Brisbane Southside and Ipswich regions.

As a Service manager, you will play a pivotal role in ensuring high-quality, person-centred service for our participants. You will manage and support a team of dedicated Support Workers, drive continuous improvement, and maintain strong relationships with participants, families and key stakeholders.

You will be a key link between our team and the people we support, leading with empathy, confidence and professionalism.

Duties include

• Promote positive participant outcomes, independence, and inclusions.
• Identify and manage risks, incidents and safeguarding issues.
• Maintain compliance with NDIS standards, Child Safe Standards and WHS protocols.
• Foster a supportive, values-based, and culturally safe work environment.
• Manage rosters, staff allocations, and service coverage.
• Coach, mentor, and train Support Workers to meet participant needs.
• Guide staff through performance reviews, inductions and ongoing development.
• Address feedback, concerns, and complaints from participants and staff.

Requirements

• Experience in the disability/NDIS sector and working with people with mental health issues and challenging behaviours.
• Relevant tertiary qualifications, experience in a leadership or service coordination desirable.
• Valid Driver's Licence
• Completion of the NDIS Worker Orientation Module.
• Excellent communication, leadership and conflict resolution skills.
• Proficient computer skills including MS Office and other administrative systems.
• Strong organisational, interpersonal, and problem-solving skills.
• Demonstrate understanding of participant rights and NDIS plan management.
• Capacity to travel across Brisbane Southside, Ipswich, and occasionally to the offices in Strathpine as required.
• Must have the right to work in Australia

Schedule:

•  8-hour workdays
• Monday to Friday
• On-Call duties that include out of office times.

Service Managers lead and support teams to deliver high-quality, person-centred care while building strong relationships and driving improvement.