Product Operations Associate

Company Overview:

Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test.

Why?

Pregnancy testing used to be complex, costly, and required a visit to the clinic. Then came the over-the-counter pregnancy test—a breakthrough that reduced costs, ensured accuracy, and made answers available to women anywhere. It transformed healthcare, empowering decisions at life’s critical moments.

Today, around 70% of healthcare decisions rely on diagnostic testing, according to the WHO. Access to these tests can shape treatment, impact futures, and alter life’s course.

Sapyen is bringing this same revolution to male fertility. Our vision is straightforward: make male fertility testing as accessible as a pregnancy test. We’re creating a world where men can understand their reproductive health with accuracy, affordability, and convenience—no lab visits, no barriers, just answers when they’re needed most.

Proof

• $45.5M in exclusive distribution agreements with the world’s largest IVF clinics secured within 12 months
• Stocked in 180+ pharmacies as the first-ever clinical-grade male fertility test to reach shelves anywhere in the world
• Named Australia’s Most Innovative Healthcare Company 2024 by the Australian Financial Review
• 2 pending patents extending sperm viability from 1 hour to 3 days, ensuring accurate result generation
• Backed by leading global venture funds across Singapore, New Zealand, and Australia

Job Description:

This is a systems and execution-heavy role. You will take loosely defined direction, identify what needs to be built or improved, and drive it through to completion. This includes everything from website changes and onboarding flows to packaging improvements, instructional content, and operational processes. The centre of gravity is not any single function, but the consistent delivery of meaningful improvements across all customer touchpoints.

You will operate as Sapyen’s execution engine, with a mandate to translate ideas, problems, and opportunities into shipped outcomes across the business. Your scope is intentionally broad. You will work across product, content, operations, and customer experience. This is not a strategy or design role. It is a high-agency execution role focused on volume, speed, and quality of output.

You will report into the Founder and collaborate with external vendors, partners, and internal teams. You will need to operate autonomously, prioritise effectively without perfect information, and understand how small execution decisions compound into meaningful business outcomes. A strong sense of judgment, speed, and ownership is critical. The growth opportunity is substantial.

Why should you join us?

• We’re a small, bold team setting a new standard in fertility care—writing the playbook on diagnostics, patient experience, and male fertility solutions. Here, you won’t just follow; you’ll define how we operate.

• We’re audacious problem-solvers. Despite male-factor issues contributing to 50% of fertility challenges, there hasn’t been a truly accurate, affordable, and convenient way to test male fertility. While 61% of men are hesitant to seek care due to feelings of emasculation, and many others lack timely, affordable access, we’re changing that. At Sapyen, your work will have a genuine, measurable impact.

• And we’ll invest in you. Excellence drives us, and we’re committed to building your career in a way that excites you. We’ll support you with ongoing learning and development, private health insurance reimbursements, and access to professional coaching. If you deliver, we’ll back you even further.

Here’s what you’ll work on

You will operate as the execution engine of the company. Your mandate is simple: take ideas, problems, and opportunities, and turn them into shipped outcomes quickly and consistently.

This role cuts across product, content, operations, and customer experience. There are no silos.

• Own and execute a high-volume pipeline of improvements across the business (website changes, onboarding flows, product packaging, instructional content, reporting formats)
• Translate rough direction into shipped outputs. Example: “we need a better way to explain X” → new page, new flow, new assets, live within days
• Continuously improve conversion, clarity, and usability across all customer touchpoints. Not through theory, but through iteration and shipping
• Identify friction across the user journey and remove it—from first touch to results delivery
• Implement and test new ideas rapidly—quizzes, landing pages, packaging inserts, email flows, product bundles
• Work directly with leadership to prioritise and execute high-leverage changes. You will not wait for perfect briefs
• Coordinate with external vendors (designers, developers, printers, labs) to get things done fast
• Maintain a bias for speed without compromising quality. Volume and velocity matter

What you’ll bring

• High agency—you do not wait for instruction. You move, test, refine, and ship
• Strong execution track record—you have owned and delivered tangible outputs across multiple domains
• Ability to operate in ambiguity—you can take incomplete direction and turn it into something real
• Speed and attention to detail—you move quickly, but your work holds up
• Clear written communication—you can translate complex ideas into simple, effective language
• Comfort working across disciplines—product, content, operations, light analytics
• Strong taste—you know what “good” looks like, even if you’re not the designer
• Low ego, high ownership

Nice-to-Haves

• Experience working in a startup or high-growth environment
• Familiarity with tools like Shopify, basic CMS systems, or no-code tools, Claude Code/Codex
• You can code/understand code
• Exposure to healthcare, diagnostics, or regulated environments
• Experience improving conversion or user flows (even informally)
• Basic analytical ability
• Not deep data science, but enough to assess what’s working

Important Details

• Location: In-person in Melbourne
• Remuneration: Competitive Market
• Equity Options: Participation in Sapyen’s Employee Share Option Plan.

Benefits

At Sapyen, we demand excellence—and equip our team with the resources to achieve it:

• $120 monthly health & wellness allowance.
• $500 annual education allowance.
• International and local travel + 1 x annual international team offsite.

What it’s like to work here

• Excellence is the Baseline: As a lean, high-impact team, we move quickly, adapt on the fly, and are driven by results. Priorities shift, challenges arise, and rapid iteration is the norm. Success here requires resilience, agility, and a relentless focus on impact.

• Creating the Playbook as We Go: We’re building something new and transformative. This demands constant problem-solving, the ability to pivot when needed, and an unwavering commitment to refining our product as we grow. If you thrive on tackling the unknown and bringing ideas to life, this role will push you to new heights.

• True Autonomy and Ownership: At Sapyen, you’ll have a level of ownership that’s rare. Many projects will start as rough ideas needing definition, strategy, and execution—driven by you. This role calls for self-direction, decisive action, and the confidence to lead where paths aren’t clearly defined.