Operations Support Officer

Support the smooth and safe day-to-day operations at a busy food manufacturing site. Sugar Australia has an opportunity for an Operations Support Officer to join our Operations team based at our Yarraville VIC site. Reporting to the Operations Manager – Yarraville, this hands-on role plays a key part in supporting our operational teams through effective administration, systems coordination and site-based support. The sweet things you’ll be involved in: You will provide end-to-end operational support across the site, helping keep systems, processes and administration running smoothly. Working closely with operational leaders and teams, you’ll support safety reporting, contractor access, purchasing and invoicing, training coordination, and general site administration. A strong focus of the role is improving efficiency and supporting the Operations goal of simpler, better and faster ways of working. Your responsibilities will include, but are not limited to:

• Coordinating and maintaining site-based systems including contractor management, access control and document control
• Supporting site safety initiatives, including maintaining safety data, reporting and compliance systems
• Managing purchasing and invoicing activities through SAP, including raising purchase orders and processing invoices
• Coordinating the ordering, delivery and availability of operational consumables for Production, Quality and site teams
• Providing administration support to operational teams, including work order support and services accounts processing
• Supporting operations training coordination, including scheduling, registers and reporting
• Managing site administration activities including mail and courier coordination, meeting coordination, agenda preparation, taking meeting minutes, event coordination and setup, and calendar support
• Maintaining site documentation, procedures, records and online document libraries
• Supporting company-wide events and shared facilities in collaboration with the broader administration team
• Responding to queries and contributing to a positive, service focused site environment

What we’re wanting you to bring to the table: We’re looking for a proactive and organised site support professional who is comfortable working in a manufacturing environment and managing multiple priorities. You’ll bring:

• Previous experience in administration or office support roles (manufacturing or industrial environment desirable)
• Strong organisational skills and the ability to manage competing priorities
• Experience using Microsoft Office at an intermediate level (preferred)
• SAP purchasing or invoicing experience (preferred)
• Confidence working with systems, processes and compliance requirements, with the ability to learn and adapt to new systems
• Strong communication and relationship-building skills
• A strong customer-focused mindset, with the initiative to proactively support operational teams and a variety of stakeholder needs

About Sugar Australia: Sugar Australia is the nation’s trusted partner in sugar and ingredient solutions, enabling our customers to make great products for every home since 1855. We proudly own and operate refineries, packing facilities, sugar silo terminals, and warehouse distribution sites across the country. You’ll find our retail products at your local supermarket under the iconic CSR Sugar brand. We also supply refined sugar products and other ingredients to the industrial, foodservice, and hospitality sectors, serving some of the largest brands in Australia. When you join Sugar Australia, you’re not just stepping into a job – you’re joining a passionate, values-led culture that champions collaboration, learning and continuous improvement. Why Sugar Australia? At Sugar Australia, our people are our greatest ingredient. That’s why we offer a range of benefits to support your wellbeing, growth, and enjoyment – both at work and in life, including:

• Competitive salary and benefits package and exclusive corporate discounts
• Health and wellbeing programs, regular social events, and employee recognition initiatives
• Opportunities for career development and ongoing learning
• A friendly and collaborative culture, grounded in community values, where you can take pride in representing an iconic Australian brand through our sugar products and branded apparel
• Access to our extensive product library – perfect for those with a passion for baking

We are an equal opportunity employer and encourage applications from all backgrounds, identities, and experiences. Apply now to support our Yarraville operations and play a key role in keeping our manufacturing site running smoothly. Business unit Sugar Australia