Team Leader - Debt Management

Team Leader – Debt Management| Location: Canberra | Contract Duration: 6 monthsAbout The Client Our client is providing strategic advice and support to the state government. As a vital agency, they are committed to delivering impactful outcomes for the community through effective financial management, policy development, and service delivery. About The Role As a Team Leader in the Debt Management section, you will lead and inspire a team dedicated to managing and recovering tax debts owed to the Territory. Your focus will be on implementing effective recovery strategies and enhancing compliance through education. With a commitment to maintaining the integrity of the taxation system, you will also manage accounts, optimise recovery approaches, and ensure transparent communication with taxpayers. Key Responsibilities

• Lead, coach, and develop a team of debt management and account administration officers.
• Oversee daily workflows and distribute tasks for effective service delivery.
• Manage escalations and complex matters with professionalism.
• Review and authorize complex recovery actions in compliance with legislation.
• Monitor and report on debt recovery performance, identifying improvement opportunities.
• Contribute to debt recovery strategy development and implementation.
• Ensure the accuracy and integrity of taxpayer accounts and manage adjustments.
• Provide expert advice on tax legislation and procedural guidance, focusing on customer service.

Skills And Experience

• Proven experience in debt management, finance, or a related field.
• Strong leadership skills with the ability to coach and develop team members.
• Excellent analytical skills and proficiency in data management.
• Exceptional customer service orientation.
• Ability to navigate complex regulatory environments with sound judgment.

Qualifications

• Relevant degree in finance, business administration, or a related field preferred.
• Professional accreditation in debt recovery or management is advantageous.

Eligibility/Other Requirements

• Work Rights: A full Australian Work Right is required.
• Pre-employment Checks: Police check, references, and other security clearances as required.

Submit your application to Connie at Talent International by clicking the “APPLY NOW” with:

• A current CV
• A one-page statement of capability
• Your work rights status
• Two referees’ contact details

Don’t miss this opportunity-apply today! For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career