IT Support Officer

• Hands-on service desk role with variety and growth
• Supportive, collaborative IT team with strong values
• Hybrid work model + profit share bonus after probation

Join a values-driven organisation where the IT team works together across infrastructure, solutions, cyber security, and analytics. This 12-month fixed term role, based in Richlands with free onsite parking and one day WFH, offers the chance to build strong foundations in a classic service desk environment while getting hands-on with devices, deployments, and site support. What’s in it for you?

• Work in a collaborative IT team that values connection, communication, and career growth.
• Enjoy a hybrid work model with one day per week WFH and flexibility for appointments and team activities.
• Celebrate wins, join team lunches, and contribute to a culture that respects work-life balance.
• Get hands-on with device deployment, site moves, and decommissioning while building service desk capability.
• Profit share incentive (~$1,000) after probation, plus 12% super and four weeks annual leave.

About The Role As the IT Support Officer, you’ll be the first point of contact for service desk support, managing Level 1 and some Level 2 incidents across a wide range of technologies. You’ll triage and resolve issues related to Windows/web apps, business systems, networking, end-user devices, desk phones, headsets, and mobile devices. You’ll follow standard operating procedures for provisioning, systems administration, and asset management, while contributing to continuous improvement and safety. The role includes occasional travel to other sites, but is primarily in-house. Key Responsibilities Include

• Receiving, triaging, and resolving Level 1 and 2 incidents
• Supporting Windows/web apps, networking, business systems, and end-user devices
• Provisioning new equipment and managing staff systems administration requests
• Imaging, deploying, and troubleshooting desktops, laptops, mobile devices, and peripherals
• Managing asset records, lifecycle tracking, and auditing
• Delivering excellent service to internal customers and business partners
• Contributing to a culture of safety, innovation, and continuous improvement

About You You’re a proactive team player with a passion for IT support and customer service. You thrive in fast-paced environments and take ownership of outcomes. Must-haves

• Diploma or higher in an information technology field
• Experience in a service desk or IT support role
• Strong customer service and communication skills
• Practical experience with Microsoft 365 applications and technologies
• Ability to build relationships with customers, colleagues, and management
• Excellent attention to detail, organisation, and time management
• Valid driver’s licence (some site travel required)
• Solution-focused, safety-conscious, and confident under pressure

Note: No sponsorship options available.Who are we, and what's next? We're Talentpath – nice to meet you. We’re proud to partner with this organisation to find the right person for this impactful role. Apply directly to this ad to get started, as interviews will begin soon. If you’d like to chat about your career or explore other opportunities, we’d love to connect. Reach out via Zoom, coffee, or just to say hi. For a confidential conversation, apply to this ad or call Rosanna at Talentpath on 0447 971 625. We encourage you to apply even if you don’t tick every box. Research shows people from underrepresented backgrounds often hesitate—let’s change that. We value diversity and believe people are more than just their CVs.