Client Liaison Associate

here’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your Opportunity

We are excited to be recruiting for a Client Liaison Associate for our SAS Laboratory, that forms part of our Customer & Innovation group.

The Customer and Innovation group leads and champions the way Urban Utilities connects with its customers. Our approach is focused on remaining contemporary, by understanding the current and future needs of our customers and appropriately shaping our services.

The Client Liaison Associate supports customer engagement and service delivery by managing client interactions, maintaining accurate data, and contributing to continuous improvement initiatives. The role ensures high-quality customer service, accurate reporting, and effective communication of laboratory services, while assisting in business development and operational efficiency.

Some of your accountabilities will include:

• Manage customer relationships and engagement by acting as the primary point of contact, planning and delivering structured customer interactions across multiple channels to support ongoing engagement and retention.
• Respond to routine enquiries, addressing customer questions regarding laboratory services, processes, and requirements using established guidelines. Ensure responses are accurate, timely, and aligned with organizational standards.
• Implement approved improvements and apply changes to processes, systems, or workflows as directed by management or project leads. Follow established change management protocols during implementation.
• Combine data from multiple sources and merge datasets using established templates and procedures. Ensure consistency in formatting and categorization.
• Contract administration including reviewing terms and conditions, monitoring compliance, and supporting contract administration processes to ensure obligations are met.

About You:

We are seeking candidates who are passionate about shaping our future, and ideally have the following qualifications, skills and experiences:

• You have a customer focussed mindset and naturally build meaningful customer relationships with both internal and external groups. You excel at collaboration, aligning objectives, and achieving desired outcomes.
• You demonstrate self-awareness, embraces change, and adapts behaviour to new and innovative situations.
• Prior project & client coordination experience to support strategic business initiatives & process improvement initiatives.
• This role requires basic manual handling such as cardboard boxes and other light operational equipment. No tickets or qualifications are required.
• Prior Laboratory and/or LIMS experience would be ideal, although not a prerequisite
• Experience in a customer service and/or laboratory based role preferred
• Science and/or Business related tertiary education would be ideal, although not a prerequisite

At Urban Utilities, we believe our workforce should reflect the community we serve. We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.

Why Urban Utilities?

Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across South East Queensland. Every day, our teams work to support thriving communities and a sustainable future.

Here’s just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to Apply

Click on the "Apply” to complete your application. Applications close 11:59pm Sunday 26th April.

This role is based at our Laboratory in Darra, and you are expected to work on-site full time. There is free staff parking or street parking available.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our friendly Talent Team at careers@urbanutilities.com.au