Coordinator – HR Operations

Job DescriptionThe Opportunity The Coordinator – HR Operations plays a key role in supporting the day-to-day delivery of HR services for Abt Global Australia. You will be the key HR Service Centre contact in Australia, working as part of a supportive People & Culture Team to deliver consistent, timely, and people-focused HR services. This is a practical, detail-focused role suited to someone who enjoys HR coordination, systems, and providing quality service to employees. This position is temporary as a parental leave cover and expected to last from May 2026 to February 2027. Core Responsibilities

• Monitor and manage HR queries using ServiceNOW, responding to Tier 1–2 enquiries and escalating where required
• Maintain accurate employee records and documentation
• Support onboarding and offboarding processes
• Prepare employment contracts, amendments, and other HR correspondence
• Manage user access, training records, and support materials within our HR system (Oracle HCM Cloud)
• Conduct data quality checks to ensure accuracy and integrity of HR information
• Provide HR reporting to internal stakeholders
• Coordinate HR working group meetings, including scheduling and follow-up actions
• Contribute to continuous improvement initiatives and broader HR Operations projects
• Support internal HR communications such as newsletters and intranet content

What We Value You are organised, responsive, and enjoy working in a role that supports others. You are comfortable working with HR systems and employee data, and you take pride in accuracy, professionalism, and follow-through. You bring a service mindset and can confidently manage competing priorities while maintaining confidentiality and attention to detail. To be successful in this role, you will demonstrate:

• HR administration experience, supporting employee lifecycle processes such as onboarding, contract preparation, employee changes, and offboarding.
• Strong HR systems and data capability, including maintaining accurate employee records, processing HR transactions, and ensuring data integrity through quality checks (Oracle HCM Cloud experience desirable).
• Customer service experience in a HR/shared services environment, including managing and resolving employee queries using a case management or ticketing system (e.g., ServiceNOW).
• Clear communication and stakeholder engagement skills, including providing advice on HR processes, preparing written correspondence, and supporting user guidance materials.
• Strong organisation and attention to detail, with the ability to manage competing priorities, coordinate meetings and processes, and contribute to continuous improvement initiatives.