At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking a Senior Billing Assessment Officer to provide expert support in delivering accurate, timely and compliant billing outcomes through assessment, investigation and audit activities.
This is a part-time (three days per week, required days are Monday, Tuesday & Wednesday), 12 month fixed-term position. WFH/hybrid options are available, it is essential that the successful applicant maintains a presence at either Doncaster or Ballarat in line with our hybrid working model.
About The Role
Responsibilities of this position include but not limited to:
- Respond to billing enquiries providing accurate advice and stakeholder's support
- Assess reports, service records and Patient Care Records to determine appropriate billing outcomes
- Investigate and resolve billing discrepancies, escalating complex matters as required
- Apply specialist knowledge of billing systems, procedures and guidelines to support accurate and compliant billing outcomes
- Maintain accurate customer and billing records in line with privacy, data security and record management requirements
- Identify and support process improvements that enhance billing quality, efficiency and customer outcomes
To be considered for this position you will possess a completion of a degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience. Certificate in Business/Finance or equivalent is desirable. Other requirements include but not limited to:
- Experience working in financial data entry, billing, or accounts receivable department
- Demonstrated ability to investigate and resolve billing discrepancies with accuracy and timeliness
- Strong attention to detail and ability to identify inconsistencies across multiple information sources
- Sound judgement and discretion when handling sensitive or confidential information
- Effective communication skills with the ability to explain processes and outcomes to stakeholders
- Commitment to continuous improvement, customer service and teamwork
As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.
This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website.
How To Apply
Your application is an integral part of the selection process and should include:
- Cover letter outlining your experience and interest in the position
- Current resume
- Separate document addressing the Key Selection Criteria (outlined in the position description)
For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.
