Client Care Representative

Animal Emergency Service (AES) Carrara is a leading veterinary emergency clinic, proudly part of Animal Emergency Australia, an independently owned network of exceptional veterinary services. As a trusted leader in Emergency and Critical Care (ECC), we are committed to setting the benchmark for veterinary medicine in Australia. About The Role As a Client Care Representative (CCR), you will play a critical role as the primary link between our clients and the clinical team. You’ll ensure a seamless and compassionate experience for clients and their pets, from the moment they walk through our doors to the time they leave and beyond. This role is perfect for individuals who thrive in fast-paced environments and are passionate about making a difference. Please note that AES Cararra operates as an after-hours clinic, so full availability for weekends, public holidays, evenings, and early morning shifts is essential. What Your Day Looks Like

• Providing exceptional care to clients and pets, including triaging pets on arrival.
• Communicating updates about pets to clients and addressing their queries.
• Collaborating with the team regarding updates, patient needs, and financial details.
• Assisting clients with financial transactions and insurance claims.
• Managing cash handling and daily reconciliations.
• Performing administrative duties that support the clinic’s operations.

About You

• Proven customer service experience with a focus on empathy and professionalism.
• Resilient, quick-thinking, and capable of thriving in a high-pressure environment.
• Veterinary industry experience or hospital experience (highly regarded).
• Personal mode of transport (essential for shift work).
• Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings.

Paws & Perks

• $34.24 casual hourly rate (increasing to $35.79 after training period) + shift penalties
• Australia’s largest employee-owned veterinary group
• Fitness passport
• Pet well-being discount on treatments and products
• Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
• Access to our Employee Assistance Program (psychology, nutrition, sleep)
• The opportunity to transfer across the company to fulfil your further career aspirations (we promote and recruit from within!)
• Fully stocked snack cupboards and regular food deliveries
• Work-life harmony with flexible roster structures and work arrangements

Apply today If you’re someone who can balance heartfelt compassion with professionalism and precision, and you find purpose in supporting clients and patients through critical moments CCR life at AES could be the perfect fit. Click apply today!