Build strong client relationships. Drive customer success. Grow strategic accounts.
About Arventa
Arventa is a growing Australian SaaS company helping organisations create safer, smarter workplaces through our workplace risk and compliance software platform. More than 3,000 Australian businesses rely on our system to manage workplace safety, risk and compliance.
As we continue to grow, we're looking for an experienced Client Portfolio Manager to take ownership of our high-value client relationships, drive customer satisfaction and retention, and identify opportunities for account growth.
About the Role
As a Client Portfolio Manager, you will be the primary point of contact for a portfolio of our
valued B2B clients.
You'll take a proactive approach to account management, building strong relationships with key stakeholders, coordinating regular client engagement, and ensuring that customer needs, support issues and improvement requests are effectively managed.
This is a hands-on, relationship-driven role that combines customer advocacy, strategic account management and commercial growth. You'll work closely with our Support, Product and Sales teams to ensure clients continue to receive value from our platform while identifying opportunities to expand their use of our solutions.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for a portfolio of high-value B2B SaaS clients.
- Build and maintain strong relationships with key decision-makers and stakeholders.
- Schedule and conduct regular client touchpoints to review satisfaction, platform usage, priorities and outstanding matters.
- Coordinate and lead regular governance meetings to review account performance, service delivery, strategic objectives and opportunities for improvement.
- Develop a thorough understanding of each client's business requirements and long-term objectives.
Customer Success & Issue Management
- Proactively monitor client satisfaction, engagement and account health.
- Track and follow up on support issues, product improvements and action items raised during client meetings.
- Coordinate with internal Support and Product teams to ensure issues are progressed, communicated and resolved in a timely manner.
- Maintain accurate records of client interactions, commitments and outstanding actions within the CRM.
- Identify potential risks to client retention and take proactive steps to address them.
Account Growth & Expansion
- Identify opportunities to increase client adoption of existing platform functionality.
- Recognise opportunities for upselling, cross-selling and account expansion based on evolving client requirements.
- Work with the Sales team to progress commercial opportunities within existing accounts.
- Support contract renewals and contribute to long-term customer retention.
- Help maximise the value clients receive from their investment in our platform.
About You
We're looking for a proactive, commercially minded customer success professional who enjoys building long-term relationships and taking ownership of client outcomes.
To be successful, you'll have:
- A minimum of 3 years' experience in Customer Success, Strategic Account Management or a similar client-facing role within B2B SaaS, enterprise software or an adjacent technology sector.
- Demonstrated experience managing and developing relationships with high-value business clients.
- Experience conducting structured client review meetings, business reviews or governance meetings.
- Strong organisational skills and the ability to manage multiple accounts, priorities and follow-up actions.
- Excellent written and verbal communication skills, with confidence engaging senior stakeholders.
- A proactive, solutions-focused approach to resolving client issues and improving customer satisfaction.
- Commercial awareness and the ability to identify opportunities for account growth.
- Experience using CRM and customer support systems to manage client relationships and track activities.
Highly regarded:
- Experience in WHS, risk management, compliance or enterprise business software.
- Experience managing software renewals, upselling or account expansion.
- Familiarity with Zoho CRM or similar platforms.
Why Join Arventa?
- Established client base: Manage meaningful relationships with organisations that rely on our software for critical business operations.
- Ownership and autonomy: Take responsibility for your client portfolio and make a measurable impact on retention and growth.
- Innovative technology: Work with an evolving, AI-enabled SaaS platform focused on improving workplace safety and compliance.
- Collaborative environment: Work closely with Product, Support and Sales teams to deliver practical outcomes for clients.
- Outcome-focused culture: Join a company that values initiative, efficiency, quality and meaningful results.
Apply Now
If you're an experienced B2B SaaS customer success professional who enjoys building strong relationships, solving problems and growing existing accounts, we'd like to hear from you.
Join Arventa and help our clients get the most from their investment in smarter workplace safety and compliance technology.