Advocacy RIghts Service Intake Officer

Part time, 25 hours per week | 12-month contract

Darwin Community Legal Service (DCLS) is seeking an Intake Officer to join our Advocacy Rights Service. You will be one of the first people clients speak with when they contact us for help.

DCLS provides free, confidential legal help and advocacy across the Northern Territory. Our Advocacy Rights Service supports older people and people with disability to understand their rights, make informed choices and raise concerns.

About The Role

You will respond to calls, emails and referrals, complete initial intake and triage, and help clients reach the right team member. You will create and maintain accurate client records in Salesforce and Actionstep, assist with reporting, and support outreach and events.

You will work across our Seniors Rights Team, Disability Rights Team and Older Persons Abuse Prevention Program. You will also support enquiries relating to the National Elder Abuse Line.

About You

You have experience in administration, intake or client service, ideally in a community, advocacy, legal or health setting. You communicate clearly and respectfully with people who may be experiencing distress. You can manage competing priorities, keep accurate records and work well with a team.

You will need a current Ochre Card and National Police Check. Experience with Salesforce, Actionstep or government reporting systems is welcome.

What we offer

The role is classified at SCHADS Grade 4.1 to 4.4, depending on skills and experience. DCLS pays above award wages and superannuation. You will have access to six weeks of annual leave on a pro rata basis, salary packaging and conditions under the DCLS Enterprise Agreement.

To apply

Email your application and cover letter addressing the selction criteria to recruitment@dcls.org.au by the 30th October 2026