EL1 Assistant Director (Learning and Development)

• Executive Level 1
• Sydney, NSW; Brisbane, QLD; Adelaide, SA; Perth, WA
• $129,477 - $143,099

About The Department Of Employment And Workplace Relations We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer. We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities. With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment. It is our ambition to do things differently, to create the ‘department of great jobs’– where our people reflect our purpose. The Role As an Executive Level 1, you will lead the delivery of learning and capability initiatives across the Contact Centre, overseeing a team responsible for designing, delivering and continuously improving learning solutions in a complex, high-volume service delivery environment. This role supports staff operating in fast-paced and at times psychosocially demanding environments, and contributes to building capability, confidence and resilience across frontline teams. It requires strong organisational skills, sound judgement, and the ability to respond to competing priorities. Duties and Responsibilities Responsibilities of the EL1 Assistant Director may include:

• Oversee a team responsible for delivering learning activities across the Contact Centres, setting priorities, managing performance, and fostering a strong learning culture through communications, resources and advice.
• Undertake project management of induction and initial training for high volumes of new staff as part of the branch’s high-volume recruitment strategy.
• Work with stakeholders to identify capability gaps, understand underlying development needs and contributing factors, and design effective learning and development strategies and solutions.
• Design and develop core curriculum products and broader learning programs to build workforce capability in a service delivery environment.
• Provide leadership in translating government policies into practical strategies and approaches that support employment services objectives.
• Apply policy, procedures and governance frameworks to support consistent delivery and continuous improvement of the Learning and Development function.
• Use data, evaluation and feedback to assess effectiveness and drive improvements in learning approaches and outcomes.
• Oversee the planning and delivery of learning activities, including project management, resource coordination, and the effective use of procurement, technology and learning design, while monitoring progress and supporting staff capability development.

How to Apply Applications are to be submitted using the department’s eRecruit (online recruitment) system. When submitting your application you will be asked to provide:

• Resume and referees: A current, concise resume outlining your work experience, relevant skills and qualifications. You will also need to provide details of two referees who can confirm your current performance, conduct, suitability, and the claims made in your application.
• Pitch (maximum 500 words): A statement outlining your suitability for the role, including what you can contribute and how your skills, knowledge and experience align with the position. Avoid repeating information from your resume and instead include specific examples or achievements that demonstrate your capability.

Recruitment processes within the APS rely on merit. If you choose to use AI to support you during recruitment, it’s important you understand the department’s guidelines for candidate use of AI throughout the recruitment process. The APS work level standards outline the expectations for each classification level and can be used as a guide when preparing your application. EligibilityDon’t meet all the role requirements? At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn’t align perfectly, we encourage you to apply anyway. Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it. Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance. Please refer to the Job Information Pack for more information about the role. Job Information Pack Opens in new window Job Information Pack Opens in new window